Product Manager - Marketing Instrument Service

What you will accomplish together with us:

• Combine the Sartorius Company Brand with our customer needs to develop and grow recurring service revenue and customer lifetime value
• Develop solid working relationships with customers to gain an understanding of their needs/challenges in order to provide optimal solutions – enhancing our Company brand
• Responsible for the strategic and operational management of the service product portfolio along its life cycle, including service product roadmaps, pricing strategy and global alignment
• Conduct competitive analysis and develop strong business cases to drive development decisions; drive consensus/alignment with stakeholders
• Define service requirements and offerings together with the Technical Support team during New Product Developments and represent service within the product introduction process
• Work closely with Product Marketing to embed service deeply during Product Development, Positioning and Marketing
• Administer development of the communication strategy of the responsible service product (i.e., campaigns and their execution), together with the Marketing Communications team
• Maintenance of the service products master data and documentation in SAP, PIM, DAM etc.
• Identify new revenue opportunities by conducting market potential analysis and deriving targeted Go-to-Market approaches and business plans
• Ownership of market facing service tools (for example, reporting tools)
• Definition and execution of marketing campaigns and other customer communication measures, including the consolidation of customer feedback
• Cooperate closely with sales and product marketing, production, product development, technical support and operational service for full internal alignment

What will convince us

• Bachelors Degree in Life Sciences or Marketing combined with a high level of technical understanding
• 2+ years of Industry background (B2B)
• 3+ years of experience in a marketing or a customer facing role
• A proven track record for influencing and building strong relationships with internal stakeholders
• Exposure to how to define services as a product
• Strong customer focus ensuring we deliver value and innovation
• Natural curiosity about innovations, technologies and trends in service marketing
• Excellent oral and written communication skills
• Identification with our core values: Sustainability, Openness, Enjoyment

What we offer

Sartorius’ ambition is to simplify progress in the bio-pharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. Nearly 10,000 employees at more than 60 sites are working together on achieving our goal: Better health for more people. And together, we have grown strongly over the past years. Enjoy the advantages of working with a global player:

• Opportunity for international career development:
  a global network offering seminars and training sessions, expert and manager career paths
• Open and highly collaborative culture: mutual support within teams and working as equals, team spirit and international collaboration
• Work-life balance: Working from home at many sites
• Intelligent working environment: working in smart buildings with the latest technology and equipment
• Ambitious goals: Sartorius plans to double its sales revenue approximately every five years and expects to grow its global team to approximately 15,000 people in 2025.
• We offer a comprehensive array of benefits which include: Paid Vacation (3 weeks), 7 sick days (eligible to carry over up to 30 days), 11 Corporate Holidays, 2 Floating Holidays, Community Service Day, Medical, Dental, Vision, Company Paid and Supplemental Life Insurance, STD & LTD, 401k (with generous company match), Tuition Assistance, Flexible Spending Accounts, Employee Assistance Program, Health and Wellness Program (in addition to other benefits).

All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

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We look forward to receiving your application.

www.sartorius.com/career