Client Relationship Manager

The Company:

The Alliance is the world’s most forward-thinking community-led professional development platform for high-growth organisations and individuals.  From product marketing to sales enablement to product-led growth to AI, we cover the entire ecosystem.  

Whatever the industry, whatever the profession, each and every one of our communities is forward-thinking and progressive. From Amazon to Microsoft, Comcast to Facebook, we're upskilling companies in the top 50 of Fortune 500's list. You could be next.

The Role:

Through market-leading accredited courses, unrivalled membership plans, industry-shaping reports, thriving communities, and first-class events, we’re redefining the way companies access education and scale. Fearless in our approach, and innovative in execution, we continue to push the boundaries of what’s possible.

As their dedicated Client Relationship Manager / Account Manager, you'll play a pivotal role in driving large enterprises' sales by implementing a strategic go-to-market approach and serving as a partner, enriching the internal skills of their workforce through our comprehensive learning and upskilling solutions, ensuring they extract maximum value from our partnership.

Key Responsibilities:

• Strategic Account Development: Drive the growth of large enterprise sales by implementing a targeted go-to-market strategy anchored in Named Account List (NAL) penetration, cultivating lasting partnerships with key stakeholders.
  

• Learning and Upskilling Partnerships: Collaborate closely with clients to understand their organisational goals and tailor our educational offerings to enhance the internal skills and capabilities of their teams, becoming trusted partners in their learning journey.
  

• Onboarding Excellence: Collaborate with the wider Sales teams to develop a top-tier post-sales onboarding experience for our partners, guiding them from understanding their needs and goals to delivering the activation essentials.
  

• Relationship Cultivation: Foster authentic relationships with our partners, conducting regular reviews and offering strategic insights to keep them engaged and informed.
  

• Value Maximisation: Team up with our Client Insights, Sales, and Marketing experts to proactively enhance ROI and ensure our partners realise the full spectrum of benefits from their collaboration with us.
  

• Product Proficiency: Become a product expert, spotting opportunities to align our partners' objectives with upsell and cross-sell options that support our wider retention and revenue targets.

Requirements: 

• 1 + years’ experience as B2B Account Manager / Client Relationship Manager or similar (client-facing role)

• Highly organised with the ability to manage multiple projects simultaneously, ensuring accuracy and professionalism due to their connection with paying customers.

• Self-driven and capable of taking ownership of your workload while confidently holding others accountable for meeting deadlines.

• A team player with a commitment to collaborative success, understanding that it's a collective effort to achieve our goals.

• A creative problem-solver who can think on their feet, resolve issues, and identify opportunities for improvement.

• Demonstrated empathy and a proven track record of relationship-building in various client-facing roles.

• Comfortable with the dynamic nature of startup life, showcasing adaptability and resourcefulness.

Salary: £35,000 yearly

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Core Benefits:

• Enhanced paid holiday: 34 days including UK Bank holidays and a day off on your birthday

• Private Medical & Dental Insurance

• Life Insurance: (4 x salary)

• Early bird or night owl? Our flexible hours policy allows you to structure your work for when you're most productive

• Perks-at-work discounts

• Extensive tech gear kit

Wellbeing Benefits:

• On-demand therapy, coaching & mental fitness via Oliva

• Heavily subsidised gym membership via Gympass

• Cycle to work & Workplace Nursery schemes

• Flexible benefits via the thanksBen platform (Allowance is to spend on anything that makes you happy. £600 annually in year 1 - scaling year on year up to £1,980+)

• Learning & Development: Personal L&D budget (£500 annually in year 1 - scaling year on year up to £3000+)

• Volunteer & L&D Days: 1 paid day per quarter for either L&D or Volunteer activities

Community and Inclusion

We are committed to creating a workplace that is free from discrimination and bias, and where everyone has equal opportunities to succeed and contribute. We acknowledge that our work here is never done - and we promise to continue striving for inclusivity every day.

If you’re worried you don’t quite hit all the requirements we’ve listed, don’t let that hold you back from submitting your application! Unique backgrounds, experiences, and perspectives are essential for our ability to innovate and grow, so if you think you’d be a great fit then we’d love to hear from you.

We are The Alliance - in more ways than one.