Product Support Specialist

DealHub is known for its professional and thorough support team, and its kind and patient attitude. As a hyper-growth company, we are seeking for a talented, passionate and enthusiastic Product Support Specialist to join the Support team and become an expert in our solution.

As a Product Support Specialist, you will provide a world-class support to our customer Sales Ops teams to resolve issues with their configuration & integrations and work closely with the R&D and product teams.

As a Product Support Specialist you will be responsible to:

• Provide fast, professional, and personal support to Dealhub’s customers worldwide
• Work on ticket system and communicate with the customers via emails, phone calls and video calls
• Provide an application support on Dealhub’s platform, mainly on configurations and integrations with other CRM platforms
• Do troubleshooting and ensure each ticket has been solved
• Make the customer satisfied with the solution and support provided

We expect you to:

• Have proven experience as a Product Support Specialist in a SAAS company.
• Have excellent communication skills and problem-solving attitude
• Be bold, ambitious, and make things done
• Think out of the box and lead a surprising problem-solving approach!
• Have prior experience with SQL queries - Advantage
• Have bachelor degree in a relevant field (Information Technology/ Information Systems)
• Be a great team player!
• Be Fluent in English (both written and verbal)