Production Support Analyst

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We’re looking for a Production Support Analyst to join our growing team!

Are you an action-oriented individual who thrives in a fast paced environment? Are you someone who likes to problem solve? Are you extremely organized? Consider this opportunity on the Personal Lines Operations and Planning team!

With a blend of Business Analysis and Quality Assurance skills you will be responsible for providing consistent user support in relation to all Personal Lines applications.

You will be responsible for triaging, analysing, and escalating system issues, collaborating with various teams to resolve problems, and communicating to front line teams on system issues and resolutions. You will also have to opportunity to challenge processes in an effort to continuously improve how we work together!

This position is a fulltime permanent opportunity.

What you’ll do here:

• Handle and resolve day-to-day system referrals from users in a timely fashion
• Meet regularly with regional distribution teams to review ongoing system issues
• Monitor trends to identify opportunities for user training and system changes and enhancements
• Act as the liaison between users, IT and other departments as required
• Test system changes
• Act as a subject matter expert for personal insurance systems
• Consult on system functionality
• Support in the analysis of business requirements for changes existing systems (Bug Fixes)
• Perform any other duties relating to production support as assigned by your manager.

What you bring to the table:

• Bachelor’s Degree in commerce, Management, Information Systems or Equivalent
• Minimum 3 years related experience in Personal Insurance
• Demonstrated understanding of Intact’s Personal Insurance systems and workflows
• Demonstrated strong ability to investigate and analyse problems of a technical nature
• Prior experience and knowledge of system development and testing procedures
• Prior experience and knowledge of Quality Assurance &/or Business Analysis practices
• Bilinguislme is an asset

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.