Job details

Professional Services Engineer - Atlanta On-Site

Company Summary:

Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform.

Overview:

What We Need

NetBrain is looking for an enthusiastic, relationship-minded and technically savvy individual to join us as a post-sales Professional Services Engineer in our Services Engineering Team. We need someone who has extensive knowledge around enterprise networking with the intellectual curiosity to want to learn more. This is an ON-SITE opportnity with a customer in Atlanta.

The Impact You’ll Make

This will be the dream job for you if you are passionate about customer enablement, network troubleshooting, and automating network operations. With this role, you will be working directly with our enterprise customers and be responsible for execution of customer projects from the pre-planning phases through go-live activities.

What You'll Do:

Serve as the primary technical point of contact for your assigned customer account for all NetBrain project activities
Build strong technical relationships with system administrators, network operations team, network tools team and technical champions within the customer account
Deploy and configure the NetBrain platform to provide visibility for customer's diverse network environments and technologies: VxLAN/SD-WAN/ACI/vCenter/IGP/BGP/MPLS, Cloud etc.
Consult with customers to understand network environment and current troubleshooting processes
Provide customized automation and integrate NetBrain into customer diagnostic workflows
Troubleshoot NetBrain product, network, and system issues within the customer environment
Apply software patches, driver updates, and upgrades to the customer NetBrain platform
Delivery of small classroom training to customer teams during services engagement
Document updates on customer health and progress toward customer milestones in NetBrain Salesforce and other internal systems
Create and maintain customer-facing and internal documentation including knowledge base articles, engineer handbooks, and product documentation

Who You Are:

You have a BA/BS degree in Computer Science, IT, or equivalent work experience preferably in a post-sales Professional Services role
Must be able to travel to customer location in Atlanta 5 days a week (M-F) 9am - 5pm
You have at least 2 years of experience in one or more of the following focuses: Network Operations (NOCs), Network Security, Network Planning, Design and Implementation, Network Automation
You have hands-on system administration experience or support experience with both Unix/Linux and Windows Operating Systems
Knowledge of managing VMware and Microsoft Hypervisor resources and best practices
You have CCNA, CCNP, or equivalent network certifications
You have working knowledge of Cloud – AWS and Azure technologies/services, certification a plus
You have experience creating and working with automation or scripting languages (Python, Perl, Shell)
You have the ability to adapt complex topics for a new audience
You have excellent English written, verbal communication, and presentation skills

NetBrain Technologies Glassdoor Company Review

4.4