Job details

Program Manager

Job Summary:

The Program Manager is responsible for managing large-scale portfolio programs aligned to strategic objectives that include multiple projects.

Essential Functions:

Responsible for successful delivery of program
Ensure program milestone deliverables are completed and approved at every stage of the program lifecycle
Assist with the continuous improvement of program / project management best practices, processes, and tools
Responsible for ensuring program closure activities are completed
Lead stakeholders in the refinement of the program charter
Collaborate with business owners and sponsor on the identification and assignment of business resources
Develop and maintain overall program schedule and WBS ensuring that all project schedules roll up appropriately
Collaborate with IT point of contact on the identification and assignment of IT resources
Develop program resource plan including forecast of EPMO FTEs and contractors
Ensure compliance to EPMO Governance audit requirements
Develop and maintain program budget
Capture and consolidate EPMO, IT and business estimates for the program
Assess, manage, and control program scope, schedule, and budget change impacts
Work closely with business executives to ensure assigned programs aligns with business strategy and are properly funded, resourced, and managed
Maintain program stakeholder matrix
Drive cross-functional communication between impacted business and IT areas
Work with Talent Development and Communications to develop project communication and training plans
Ability to mentor project managers and business analysts of all levels
Facilitate and drive Program Stakeholder meetings
Represent program in governance meetings
Review and approved program meeting minutes
Provide regular reporting and maintain ongoing communications to senior management, stakeholders and executive sponsors
Track, compile and report program metrics and budget
Advocate for and adhere to EPMO standards, tools and processes
Identify, log, and manage risk, implement mitigation strategies, contingency plans, and communicate/escalate to stakeholders
Maintain program RAID
Identify, log, assign and resolve or escalate program issues, hindrances, and blockers using company best practices
Responsible for quality or program SharePoint site and program document repository
Produce detailed reports, business decision documents, meeting minutes, and notification on assigned program
Develop program operations and support plan
Perform any other job duties as requested

Education and Experience:

Bachelor’s Degree in Project Management, Business, Computer Science or related field or equivalent years of relevant work experience is required
Master’s Degree in related field is preferred
Minimum of five (5) years of project management experience is required

Competencies, Knowledge and Skills:

Excellent proficiency with Microsoft Office tools, including Project, Word, PowerPoint, Excel, Visio, Teams, Outlook, etc.
Experience working in project management software is required
Demonstrates excellent analysis and reporting skills
Excellent decision making/problem solving skills
Exceptional interpersonal and relationship building skills
Excellent critical listening and thinking skills
Proven ability to effectively interact with all levels of the organization of management within and externally to the organization
Excellent written and verbal communication skills
Customer service oriented
Ability to shape the approach to needed results and gain consensus of the approach
Ability to proactively, effectively and efficiently lead a project team of 20+ core members and multiple vendors
Experience managing a project of up to $10M+ in budget
Proven ability to prioritize work and team assignments to deliver projects on time, on budget, and meeting stakeholders expectations
Demonstrates a sense of urgency
Deep understanding of project management processes, techniques and tools, and development lifecycle (ideally Agile)
Strong experience in the healthcare payer industry and knowledge of Medicaid and Medicare

Licensure and Certification:

Project Management Professional (PMP) or equivalent certification/training is required; Program Management Certification (PgMP) is preferred

Working Conditions:

General office environment; may be required to sit or stand for extended periods of time
High potential for remote work

Compensation Range:

$104,400.00 - $182,700.00

Compensation Type (hourly/salary):

Salary

Organization Level Competencies

Create an Inclusive Environment
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer, including disability and veteran status. We are committed to a diverse and inclusive work environment.