Call Center - Bilingual Spanish

Join Forbes’ 2024 Best Employer for Diversity!If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive’s bilingual call center team. You’ll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you’ll be provided computer equipment and in-depth training.Job opportunities• Bilingual Customer Service Representatives support customers’ inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products• Bilingual Claims Representatives care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional productsMust-have Qualifications                                                                    • A minimum of two years relevant work experience.• {OR} A minimum of two years post-secondary education• Fluent in Spanish and English (verbal and written)Training starts: October and November 2024Schedule: Most schedules will include a weekend day and evening hours after completion of training Work From Home Office Requirements• Designated workspace free from noise and other distractions• High-speed internet at your expense unless otherwise required by law• Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection)• All Progressive hardware you receive needs to be connected to a surge protector   Compensation • $20.25 or $21.50 per hour depending on the role you are selected for• Gainshare bonus up to 8% - 16% (depending on position) of your eligible earnings based on company performance • An additional 10% when you work evening or weekend hours • Performance-based rewards• Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual roleBenefits• 401(k) with dollar-for-dollar company match up to 6%• Medical, dental & vision, including free preventative care• Wellness & mental health programs• Health care flexible spending accounts, health savings accounts, & life insurance• Paid time off, including volunteer time off• Paid & unpaid sick leave where applicable, as well as short & long-term disability• Parental & family leave; military leave & pay• Diverse, inclusive & welcoming culture with Employee Resource Groups• Career development & tuition assistance  Energage recognizes Progressive as a 2024 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.Equal Opportunity Employer  For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/ JobContact CenterPrimary LocationUnited States-Tennessee-KnoxvilleScheduleFull-timeEmployee StatusRegularWork From HomeYes