Project and Program Analyst USA

Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.

Job Summary

Develops and delivers projects (including developing project plans/task lists) and identifies stakeholders' needs.

Responsibilities

Planning

• Develops project plan/task list using an appropriate planning tool, across a number of functional teams working with information and direction obtained from more experienced colleagues on tasks and activities

Stakeholder Management

• Awareness of key stakeholders across functional areas, and is able to map out stakeholder lists
• With guidance able to identify the needs of stakeholders to keep them informed

Communication

• Communicates with a broader group of stakeholders beyond the project team
• The communication tools and templates used (i.e. emails, status reports) require approval and feedback from more senior colleagues

Risk Management

• Captures a list of project risks, issues, assumptions, and dependencies for their project
• May require support to manage risks effectively

Project/Program Delivery

• Develops and delivers projects for their functional team, and may support on cross functional projects

Resource Management (people, finances etc.)

• Produces schedules of activities based on people’s availability and able to identify problems which may require escalation.

Customer Care (For employees working in Customer Care and Experience)

• Manages mid-level complexity customer deployments
• Creates and communicates with customers simple project plans for standard project milestones
• Manages activities of cross-functional groups to ensure commitments are met
• Handles mid-level escalations independently (manager-assisted otherwise)
• Resolves standard issues independently (complex with manager assistance

Qualifications

• Certified Scrum Master preferred
• Ability to spot risks in a project and initiate appropriate action
• 2+ years’ experience with Jira is required
• Strong Stakeholder engagement skills is required
• Ability to take charge and run meetings
• 2+ years of project management experience