Customer Support Specialist (Full Time)

For over 20 years, Propelus solutions — CE Broker, EverCheck, and Immuware — have propelled the careers of millions of professionals by providing real-time data, automated workflows, in-depth reporting, and actionable insights to unlock the power of technology-driven workforce compliance management.

We ensure our nation’s healthcare workforce is safer, more compliant, healthier, and happier to work. We power professionals.

Learn why Propelus is trusted by over 5 million professionals.

This is a remote, contract-to-permanent full-time Customer Support Specialist position. 

This job comes with full benefits, and is ideal for people with busy lives to still have weekends and holidays off! Plus, it's meaningful work with a real impact - assisting licensed professionals to track their continuing education needed for license renewal. This is a fully remote position and employees can work from anywhere in the United States.

Shifts will be from 11am-8pm Eastern Time from Monday-Friday, with earlier shifts possible as they become available. Pay for this position starts at $18 per hour and aligns with an employee's experience level and geographic area.

Responsibilities include:

• Assisting customers through live chat, email, and phone support, with phone support accounting for 80-100% of time, depending on business needs

• Provide delightful customer service through casual, unscripted conversations

• Maintain detailed product knowledge to engage in consumer education and support sales efforts

• Provide customer feedback and data to internal teams across the company

• Write internal documentation and tutorials

We're looking for someone who

• Has 2+ years of previous contact center experience with a track record of success handling live chats, email, and phone support

• Fluency in English is mandatory for effective communication, both written and verbal, with Spanish-speaking skills preferred.

• Writes in a clear and concise manner

• Enjoys teaching others and explaining technical concepts

• Has patience to listen and understand what customers are trying to accomplish

• Knows how to communicate in a friendly, professional manner

• Is a continuous learner, proactively pursues growth and learning

• Pays high attention to detail

• Has functional knowledge of computers and can perform basic troubleshooting

• Holds an Associate degree or higher (preferred)

• Has ongoing access to a quiet workspace to conduct professional business

• High-speed, reliable internet (minimum of 25 Mbps download and 3 Mbps upload speeds) with ethernet connection capability

Benefits and Perks for Propelus employees include but are not limited to:

• Awarded one of BuiltIn's 2023 Best Place to Work and 7 years running by Outside Magazine!

• Professional development allowance to help you grow in the ways that mean the most to you.

• Flexibility for balancing work with the rest of life and ample PTO, including paid time off for volunteering and for becoming a new parent.

• 401K with company matching, as well as financial planning education and resources.

• Employees choose from HSA, FSA and traditional insurance options for medical, dental, and vision coverage for themselves and dependents.

• Wellness benefits - we’ll help you pay for fitness endeavors and organic produce delivery services.

• Check us out for yourself at our careers page or our Propelus culture Instagram accounts.

We are an equal opportunity employer and value diversity at Propelus. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Candidates from all backgrounds are encouraged to apply.

Full-time positions are scheduled to work 40 hours per week, M-F unless required otherwise by projects. Part-time positions are scheduled to work a maximum of 30 hours per week (all part-time positions will be specified in the job title). Equipment, benefits, and perks are not provided to part-time employees. This job is open to candidates authorized to work in the US and located within US borders.