Program Manager, Customer Success

Be yourself at Protolabs 

Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification.  We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace.  So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply!  You can help make our company even better.  We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself.  We strongly believe diversity makes for more successful teams. 

Why Protolabs? 

We are the leaders in digital manufacturing.  We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit.  Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds.  We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do.  It’s our people who fuel our creativity and make our culture feel like home. 

Join our team as a Program Manager!

This is a hybrid role being onsite in Maple Plain, MN on Tuesday, Wednesday, and Thursday.

We are seeking an experienced and dynamic Program Manager to lead and manage a portfolio of complex Go to Market (GTM) and customer implementations. This role requires a strategic thinker with excellent cross-functional collaboration skills. The successful candidate will drive process scalability, engage with key leadership, and ensure customer satisfaction through strategic partnerships and expert oversight. 

• Ownership of Customer Implementations: Manage a portfolio of complex customer implementations, such as new customer onboarding, integrations, unique customer requests, and technology implementations.  
• Project Management: Lead a variety of GTM projects from inception to completion, ensuring they meet customer requirements and organizational standards. 
• Cross-Functional Collaboration: Work closely with various departments to develop scalable processes that enhance efficiency and effectiveness across the GTM organization. Collaborate with teams to identify improvements and drive process innovation. 
• Training and Process Rollout: Collaborate with various GTM training and process teams to implement newly defined and tested processes across appropriate teams. Ensure thorough understanding and adoption of processes to achieve operational excellence. 
• Communication and Leadership Alignment: Maintain transparent communication with key leadership regarding project progress and updates. Facilitate alignment and consensus on strategic priorities and goals. 
• Customer Partnership: Establish strong partnerships with internal and external customers to ensure all requirements and expectations are being met. Act as a bridge between customers and the organization to enhance service delivery and satisfaction. 
• Subject Matter Expertise: Serve as the subject matter expert on program management processes and best practices. Complete day-to-day operational tasks efficiently while maintaining a strategic focus on long-term goals. 
• Special Projects Management: Oversee special projects and deliverables, including ITAR implementation, GTM transformation initiatives, etc., ensuring successful completion and alignment with organizational objectives. 

• 5+ years of proven experience in program or project management, preferably with a focus on customer implementations and cross-functional initiatives. 
• Strong ability to manage complex projects and work collaboratively across diverse teams. 
• Exceptional communication and interpersonal skills, capable of maintaining alignment with leadership and fostering partnerships with customers. 
• Expertise as a subject matter expert within program management, with the ability to handle both strategic and operational activities. 
• Demonstrated ability to develop scalable processes and successfully implement them across large and diverse teams. 
• Flexibility to adapt to changing priorities and manage various projects simultaneously. 

• We offer a competitive total compensation package
• In addition, we offer competitive benefits including but not limited to:
• Health Insurance: Traditional OR High Deductible plan
• Flexible Spending Accounts
• Health Savings Account (including employer contributions)
• Dental and Vision
• Basic and Supplemental Life Insurance
• Short-Term and Long-Term Disability
• Paid caregiver leave
• You will receive PTO + Holiday Pay + Volunteer Hours
• 401k with company match and immediate vest
• Employee Stock Purchase Program with a 15% discount
• And More!

Proto Labs maintains ITAR-compliant operations in all of our United States based facilities.  Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status.  Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.

Proto Labs, Inc. is an Affirmative Action / Equal Opportunity Employer

Physical Demands:

While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear.  The employee is occasionally required to stand, walk, stoop or kneel and must occasionally lift and/or move up to 25 pounds.

Work Environment:

Indoors (A/C); nonsmoking; the majority of this job function is performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in the manufacturing areas exposed to machinery and noise; eye protection occasionally required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.