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Billing and Collections Representative *Remote*

How does Providence foster inclusivity in the workplace?TranscriptI think in our workplace, inclusivity is fostered by we are a family, so when you come to work, everybody works together as a team, as a family, and we treat each other with that respect. I think respect plays a big part in that, and so everybody is treated with the optimal respect that can be given to make sure that you feel like you're home. I think one of the thing that we spend more time at work than we even spend at home, so the people we work with are definitely like family.PausePlay% buffered00:0000:00UnmuteMuteSettingsCaptionsDisabled Transcript DisabledCaptionsGo back to previous menuDisabledEnglishENEspañolESDeutscheDE中文ZHFrançaisFRExit fullscreenEnter fullscreenVideo length: 43 seconds0:43I think in our workplace, inclusivity is fostered by we are a family, so when …NorettaNursing Supervisor, Cath LabDescriptionProvidence is calling a Billing and Collections Representative. *Remote*Under the direction of the PFS manager (defined below by region), the Government Billing & Collection Representative is responsible for claims billing and collections. This individual addresses claims edits, files all claims on both UB-04 and 837 file formats, and completes follow-up on outstanding accounts. In addition, this individual identifies functional issues and reports them to the PFS manager.Providence caregivers are not simply valued – they’re invaluable. Join our team at Revenue Cycle Business Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.Required qualifications:• Experience in medical management computer applications.Preferred qualifications:• 3 years of Health care business office experience or related field• 5 years of Medical billing and medical terminology.Salary Range by Location:California: Humboldt: Min: $21.62, Max: $33.73California: All Northern California - Except Humboldt: Min: $24.26, Max: $37.84California: All Southern California - Except Bakersfield: Min: $21.62, Max: $33.73California: Bakersfield: Min: $20.74, Max: $32.26Oregon: Non-Portland Service Area: Min: $19.34, Max: $30.16Oregon: Portland Service Area: Min: $20.74, Max: $32.26Texas: Min: $15.82, Max: $24.68Washington: Western - Except Tukwila: Min: $21.62, Max: $33.73Washington: Southwest - Olympia, Centralia & Below: Min: $20.74, Max: $32.26Washington: Tukwila: Min: $21.62, Max: $33.73Washington: Eastern: Min: $18.46, Max: $28.79Washington: South Eastern: Min: $19.34, Max: $30.16Why Join Providence?Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.Accepting a new position at another facility that is part of the Providence family of organizations may change your current benefits. Changes in benefits, including paid time-off, happen for various reasons. These reasons can include changes of Legal Employer, FTE, Union, location, time-off plan policies, availability of health and welfare benefit plan offerings, and other various reasons.About ProvidenceAt Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.About the TeamProvidence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.Requsition ID: 333625Company: Providence JobsJob Category: Billing/CollectionsJob Function: Revenue CycleJob Schedule: Full timeJob Shift: DayCareer Track: Admin SupportDepartment: 4001 SS RC CUST SUP SELFP1Address: OR Portland 4400 NE Halsey StWork Location: Providence Office Park Portland Bldg 1-PortlandWorkplace Type: RemotePay Range: $See posting - $See postingThe amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.Please be advised that our application system will be unavailable on November 15 from 7 p.m. PT until approximately 11 p.m. PT as we implement enhancements.Pay Range: $See posting - $See postingThe amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.Check out our benefits page for more information about our Benefits and Rewards.
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What You Should Know About Billing and Collections Representative *Remote*, Providence

Are you ready to join the dynamic team at Providence as a Billing and Collections Representative? At Providence, located in Texas but with remote flexibility, we prioritize patient-focused care and aim to empower our employees in their careers. As a Billing and Collections Representative, you will play a crucial role in managing claims billing and collections, ensuring that every detail is handled accurately and efficiently. Your day-to-day tasks will involve addressing claims edits, filing claims in both UB-04 and 837 formats, and following up on outstanding accounts. You will also be a key point of contact for identifying any functional issues, reporting them to the PFS manager, and contributing to an inclusive workplace where everyone feels valued. We believe in treating our team members like family, where respect and understanding pave the way for collaboration and support. If you have experience in medical management applications and possess a robust knowledge of medical billing and terminology, we would love to see you thrive in our culture that nurtures your professional growth. Join us at Providence, where your voice matters and together we create a positive impact in our community.

Frequently Asked Questions (FAQs) for Billing and Collections Representative *Remote* Role at Providence
What are the main responsibilities of a Billing and Collections Representative at Providence?

As a Billing and Collections Representative at Providence, your main responsibilities include handling claims billing and collections, addressing claims edits, filing claims in UB-04 and 837 formats, and following up on outstanding accounts. You will also be required to identify and report functional issues to the PFS manager, ensuring the billing process runs smoothly and efficiently.

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What qualifications do I need to work as a Billing and Collections Representative at Providence?

To work as a Billing and Collections Representative at Providence, you should have experience in medical management computer applications. Preferred qualifications include at least 3 years of healthcare business office experience or related field, and a minimum of 5 years of experience in medical billing and understanding medical terminology.

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How does Providence promote an inclusive work environment for Billing and Collections Representatives?

Providence promotes an inclusive work environment by fostering a culture where every employee is valued, respected, and heard. The organization believes in teamwork and treating each individual like family, enabling Billing and Collections Representatives and all staff to collaborate effectively and thrive in a supportive atmosphere.

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What kind of benefits can I expect as a Billing and Collections Representative at Providence?

As a Billing and Collections Representative at Providence, you can expect a comprehensive benefits package that includes health care benefits (medical, dental, vision), life insurance, disability insurance, a retirement 401(k) plan with employer matching, generous paid time off, and additional voluntary benefits, supporting your overall well-being and professional growth.

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Is this Billing and Collections Representative position full-time or part-time at Providence?

The Billing and Collections Representative position at Providence is a full-time role. This means you will have a committed work schedule that allows you to engage fully in your responsibilities and contribute to the team's success while balancing your personal and professional life remotely.

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Common Interview Questions for Billing and Collections Representative *Remote*
What attracted you to the Billing and Collections Representative position at Providence?

Talking about your attraction should focus on both the job role and the company culture. You could say, 'I was drawn to the Billing and Collections Representative position at Providence because of its strong commitment to patient care and inclusivity. I appreciate how Providence values its employees and encourages professional growth, making it a place where I can thrive.'

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Can you describe your experience with medical billing systems?

When answering this question, illustrate your practical experience. You might say, 'I have over five years of experience in medical billing, during which I've worked extensively with various billing systems, including UB-04 and 837 formats. I am familiar with editing claims and resolving billing issues efficiently, ensuring compliance with industry standards.'

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How do you handle a high-volume workload in billing and collections?

A thoughtful response would be, 'I prioritize my tasks based on urgency and importance. I utilize software tools to track outstanding claims and follow up systematically. Time management is crucial, and I regularly set goals to ensure timely collections while maintaining accuracy.'

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What strategies do you use to communicate effectively with patients regarding their accounts?

The key is to demonstrate empathy and clarity. You could say, 'I always ensure that I communicate clearly and compassionately. I explain the billing process thoroughly and provide patients with the necessary information to understand their accounts, addressing any concerns they may have attentively.'

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Describe a challenging billing situation you faced and how you resolved it.

Choose a real experience and outline the challenge, your actions, and the result. For example, 'I encountered a recurring issue with denied claims. I researched the denials, communicated with the insurance company, and adjusted our claims process to prevent future occurrences, leading to a 20% increase in successful claims submissions.'

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What role does teamwork play in your approach to billing and collections?

Explain how you value collaboration. You might say, 'Teamwork is essential in billing and collections. I actively collaborate with colleagues to resolve complex billing issues and share insights, creating a more effective workflow and ensuring goals are met collectively.'

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How do you keep up-to-date with changes in medical billing regulations?

Your answer should reflect your proactive learning strategies. You could say, 'I subscribe to medical billing newsletters, attend workshops, and participate in online forums. Staying informed allows me to adapt to changes quickly and apply them effectively in my work at Providence.'

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What do you believe sets Providence apart from other healthcare organizations?

This answer allows you to showcase your understanding of the organization’s values. You might say, 'Providence’s commitment to holistic, patient-centered care and its strong emphasis on workplace inclusivity truly set it apart from other healthcare organizations, making it an appealing place for professionals like me to contribute and grow.'

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How do you measure your success in a billing and collections role?

Discuss your metrics of success. For example, 'Success in billing and collections is measured by the percentage of outstanding accounts resolved and timely submission of claims. I also focus on positive feedback from patients and team members, as building relationships is vital to my role.'

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What do you do if you disagree with a decision made by your supervisor?

Talk about open communication. You could say, 'I believe in discussing differing views openly and respectfully. I would approach my supervisor with my concerns, providing relevant information and possible alternatives for consideration. This way, we can work towards a solution collaboratively.'

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As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

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Full-time, remote
DATE POSTED
December 7, 2024

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