Community Liaison-Community Based South Bay

The Community Liaison at Providence Home and Community Care is responsible for advancing referral relationships and ensuring a smooth referral flow in areas like South Bay, San Pedro, and Long Beach. This includes engaging with various entities such as MD clinics, hospitals, and skilled nursing facilities. Also, you'll collaborate closely with our interdisciplinary team to provide comprehensive patient care.

To qualify for the Community Liaison role at Providence, candidates need at least a Bachelor's degree in Business, Healthcare Administration, Marketing, or a related field, or equivalent experience. Additionally, a minimum of one year of successful medical sales account management experience is essential for this position.

Yes, while a Bachelor's degree is required, Providence values candidates who have coursework in healthcare and previous sales experience in home health and hospice sectors. Experience selling directly to healthcare providers and familiarity with customer relationship and territory management software is also beneficial.

Providence Home and Community Care prides itself on a supportive culture that centers around patient care. Employees are encouraged to bring their voice to the table, ensuring that everyone feels valued. Additionally, Providence offers excellent benefits designed to support personal and professional well-being.

As a Community Liaison at Providence, you will be working in a dynamic and engaging environment, often traveling across the South Bay area. The role involves constant interaction with healthcare professionals and community partners, making it essential for a candidate to be approachable, knowledgeable, and passionate about patient care.

When answering this question, be sure to highlight specific achievements in your medical sales career, especially those that involved engaging with healthcare providers and hospitals. Discuss how you successfully managed accounts and built lasting relationships that could translate into effective referral processes at Providence.

A strong answer will create a strategy for relationship-building, emphasizing the importance of understanding the needs of each referral source. Showcase examples of how you’ve previously engaged with clinics, hospitals, and care managers to foster partnerships that lead to increased referrals.

Discuss specific outreach methods you've used before that align with Providence's mission of compassionate care. Highlight how you would represent the organization positively, ensuring that community members understand the valuable services offered by Providence Home and Community Care.

Share your tactics for staying informed, such as engaging in professional development, attending relevant conferences, and subscribing to healthcare industry newsletters. Mention how this ongoing education helps you adapt and improve your approach in a constantly changing environment.

When responding, use the STAR method to structure your answer. Describe the situation, the task at hand, the actions you took— such as setting up meetings to address concerns—and the results you achieved in improving that relationship.

Mention specific customer relationship management (CRM) software you’ve used, emphasizing your ability to track relationships and referrals. Explain how you leveraged these tools to enhance your effectiveness as a Community Liaison.

A good answer will showcase your conflict resolution skills. Discuss a situation where you faced a disagreement and illustrate how your approach focused on respectful dialogue, finding common ground, and ensuring patient care remained the priority.

Identify key skills such as communication, relationship-building, and understanding of the healthcare landscape. Provide examples from your past roles where these skills helped you achieve success, particularly in medicine-related sales.

Highlight your organizational strategies such as creating schedules, using planning tools, and setting clear daily goals. Illustrate how you’ve managed territories by efficiently allocating your time to ensure all relationships receive adequate attention.

Your answer should reflect alignment with Providence’s core mission and values. Share your passion for community health and how you're motivated to be part of a team that prioritizes patient care, especially for the underserved populations.