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Fire Alarm Service Technician


We are seeking a skilled Fire Alarm Service Technician to join our team!


As a Fire Alarm Service Technician, you will be responsible for the troubleshooting, programming, repair, and maintenance of fire alarm systems to ensure they remain operational and compliant with all relevant codes and standards.


Key Responsibilities:


-Perform fire alarm commissioning to verify system functionality and compliance.

-Conduct routine and emergency troubleshooting, programming, testing, and servicing of fire alarm and low-voltage life safety systems.

--Identify and correct code and non-conformance issues in accordance with regulatory standards.

Maintain strong customer relationships, providing clear communication on system status, deficiencies, and recommended repairs.

-Write detailed work reports and service tickets for completed tasks.

-Read and interpret blueprints, diagrams, submittals, and product manuals to effectively diagnose and repair systems.

-Educate customers on proper system usage, preventative maintenance, and potential upgrades.

-Assess customer sites for additional services or equipment needs and communicate recommendations.


Requirements:


-Minimum 2 years of experience as a Fire Alarm Service Technician.

-Programming experience with EST Fire Alarm Panels (preferred).

-Strong knowledge of NFPA 70 & 72 standards and local AHJ requirements (preferred).

-Proficiency with Windows, Microsoft Office, Microsoft Teams, Apple iOS, and Android.

-Valid state-issued driver’s license with an acceptable driving record.


Working Conditions:


-Exposure to moving mechanical parts and outdoor weather conditions.

-Potential exposure to airborne particles, high work areas, and electrical hazards.

-Moderate noise levels; occasional lifting of up to 50 pounds unassisted.

-Frequently lift and carry toolboxes, tools, equipment, parts, cabling, and/or wiring

-Must be able to push or pull up to 50 pounds

-Frequent ladder climbing, often while carrying up to 50 pounds


The above statements are intended to describe the general nature and level of work of this job and not an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.


Performance Systems Integration (PSI) is a leader in the Fire & Life Safety industry serving customers throughout Washington, Oregon, Northern California, and Idaho. We provide a broad range of Fire & Life safety programs and services - monitoring, testing, and inspecting, system maintenance, installations, and code compliance consultations - to the industries we serve. We strive to be the best place to work within our industry by adhering to the philosophy that we take care of our customers by taking care of our people.


Join our Team to Discover Your Potential and Make an Impact to YOUR Community.


At PSI, we’re more than just a workplace; we’re a community of driven individuals who believe in the power of innovation, collaboration, and personal growth. When you become part of our team, you’re not just an employee; you’re a valued member of a dynamic, forward-thinking team.


In addition to a competitive, fair, and equitable salary, we also offer the following benefits and perks:


Medical, Dental, Vision Plans

Company-paid Life and Long-Term Disability Insurance

Health Savings Account with generous company contribution (HSA)

Flexible Spending Accounts for Medical and Dependent Care (FSA)

Employee Assistance Program (EAP)

Paid Time Off (PTO) plan

11 paid holidays off per year

Safe Harbor 401(k) Retirement Plan with liberal company match

Training and Development Program

Annual Work Boot Allowance (Field Technicians)

Quarterly Employee Appreciation Events

Up to date Vehicles (Field Technicians)

Hand Tools Company Provided (Field Technicians)

Employee Appreciation Events

Additional PTO for Technicians that spend more than 16 nights out of town

PTO Yearly Cash Out for hourly, non-exempt employees

Employee Referral Bonus Referral Incentive



Candidates selected for this position will complete a background and DMV record (if applicable) check and pre-employment drug screen (if applicable) once the signed offer is received.



Performance Systems Integration, and our affiliates, is an Equal Employment Opportunity employer. We are committed to making employment decisions based on business needs, job requirements and individual qualifications without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, family or parental status, family medical history or genetic information, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics in the locations in which we operate.



If you are unable to submit your application because of incompatible assistive technology or a disability, please contact HR@psintegrated.com and we will reasonably accommodate qualified individuals with disabilities as required by applicable law.



Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Fire Alarm Service Technician, PSI Group Acquisition Company

Are you ready to turn your skills into a rewarding career? Join Performance Systems Integration (PSI) as a Fire Alarm Service Technician in the beautiful city of San Jose, CA! In this pivotal role, you will become the go-to expert for troubleshooting, programming, repairing, and maintaining fire alarm systems, ensuring they adhere to the highest standards and codes. Your daily tasks will involve performing fire alarm commissioning to verify system functionality, where your keen eye will help you identify and rectify any issues that don’t align with regulations. You’ll also be responsible for conducting both routine and emergency services, ensuring our clients’ safety is always a priority. Strong customer relationships are essential, so clear communication will be key as you provide updates on system status and necessary repairs. Leveraging your knowledge of blueprints and product manuals, you'll confidently diagnose and repair systems while educating customers on preventative maintenance practices. With a minimum of 2 years of experience, your proficiency with EST Fire Alarm Panels will set you apart. Experience with the relevant NFPA standards and strong tech skills will also be needed as you engage with a variety of systems. At PSI, we don’t just build careers; we foster community and support. You will enjoy competitive pay, robust benefits including medical, dental, and retirement plans, and a workplace culture that promotes growth and appreciation. Ready to make an impact? Join us at PSI, where your abilities will shine, and your work will matter.

Frequently Asked Questions (FAQs) for Fire Alarm Service Technician Role at PSI Group Acquisition Company
What are the main responsibilities of a Fire Alarm Service Technician at Performance Systems Integration?

As a Fire Alarm Service Technician at Performance Systems Integration (PSI), your main responsibilities will include troubleshooting, programming, repairing, and maintaining fire alarm systems to ensure their operability and compliance with safety codes. You'll perform fire alarm commissioning, routine and emergency services, and engage in proactive communication with customers regarding system status and upgrades.

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What qualifications are needed to apply for the Fire Alarm Service Technician position at PSI?

To qualify for the Fire Alarm Service Technician position at Performance Systems Integration, you should possess a minimum of 2 years of relevant experience. Programming experience with EST Fire Alarm Panels is preferred, along with a solid understanding of NFPA 70 & 72 standards. A valid driver’s license and proficiency in using various software applications are also necessary.

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What kind of work environment can a Fire Alarm Service Technician expect at PSI?

As a Fire Alarm Service Technician at Performance Systems Integration, you can expect a diverse work environment that includes fieldwork in various customer locations. This role may involve exposure to both indoor and outdoor conditions, potential airborne particles, and noise levels depending on the task at hand. Safety protocols are strictly followed to ensure your well-being on the job.

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What benefits does Performance Systems Integration offer for Fire Alarm Service Technicians?

Fire Alarm Service Technicians at Performance Systems Integration enjoy a competitive salary along with a rich benefits package that includes medical, dental, vision plans, a retirement plan with employer matching, paid time off, and training programs. We also offer additional perks such as appreciation events, annual boot allowances, and tools provided for field technicians.

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How does Performance Systems Integration support career growth for Fire Alarm Service Technicians?

At Performance Systems Integration, we believe in nurturing talent. Our Fire Alarm Service Technicians receive opportunities for ongoing training and development, ensuring that you stay current with the latest technologies and practices in the fire safety industry. We aim to build a community where personal growth intersects with professional capability.

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Common Interview Questions for Fire Alarm Service Technician
Can you describe your experience with programming fire alarm systems?

When answering this question, detail your hands-on experience with programming fire alarm systems, specifically if you've worked with EST Fire Alarm Panels. Discuss specific projects where your programming skills improved system reliability or compliance, highlighting any troubleshooting processes you undertook.

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How do you ensure compliance with NFPA standards in your work?

In your response, emphasize your familiarity with NFPA standards, particularly NFPA 70 and 72. Share examples of past experiences where you identified non-compliance issues and rectified them, showcasing your proactive approach and attention to detail.

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Describe a time you had to explain a technical issue to a customer.

When discussing this scenario, illustrate your communication skills by recounting a particular incident where you simplified a technical issue. Explain how you ensured the customer understood, which fosters trust and demonstrates your ability to build strong relationships.

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What strategies do you use for troubleshooting fire alarm systems?

Outline your systematic approach to troubleshooting, mentioning tools and methodologies you use. Stress the importance of thorough diagnosis, testing, and familiarity with system components, drawing from specific examples to illustrate your competency.

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What safety procedures do you follow while performing your duties?

In your answer, mention key safety procedures you adhere to, explaining why they are important. Discuss your understanding of how to mitigate risks associated with electrical hazards, ladder use, and outdoor work conditions.

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How do you prioritize tasks in a busy work environment?

Provide insight into your time management skills. You might mention how you assess urgency based on customer needs and compliance demands, effectively balancing multiple assignments to ensure safety and service quality.

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What has been your most challenging project as a Fire Alarm Service Technician?

Think of a challenging project where you had to troubleshoot a significant issue. Discuss the obstacles faced, the steps you took to solve them, and the knowledge gained from the experience to demonstrate your resilience and problem-solving skills.

Join Rise to see the full answer
How would you assess customer needs for upgrades or additional services?

Explain your approach to customer assessments, focusing on your communication skills and technical knowledge. Describe how you take into account existing systems, customer feedback, and regulatory compliance, facilitating informed recommendations.

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Can you give examples of preventive maintenance you recommend to customers?

Share specific preventive maintenance protocols that you advocate for, emphasizing their importance in ensuring system longevity and compliance. Relate any experiences where your suggestions led to successful outcomes for your clients.

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What software tools do you use in your daily work, and how do they enhance your efficiency?

Discuss the software tools you're proficient in, like Windows and Microsoft Office. Explain how these tools help you document work efficiently, communicate effectively with team members and clients, and streamline your operational processes.

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DATE POSTED
March 26, 2025

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