Ingénieur de production F/H

As an Ingénieur de production F/H at SCALIAN, you will be responsible for managing and analyzing software incidents, ensuring smooth functioning of applications, and providing technical support to internal teams. Your daily tasks will involve liaising with client support to address technical issues, monitoring application performance, and collaborating closely with development teams to resolve any identified problems.

To qualify for the Ingénieur de production F/H position at SCALIAN, candidates should possess a minimum of 4 years' experience in web application design and support. A solid understanding of JavaScript and SQL technologies is essential, and having experience in software editing environments is an added advantage. Certifications in Agile methodologies such as Scrum Master are also highly beneficial.

SCALIAN prides itself on a comprehensive onboarding process for the Ingénieur de production F/H role, lasting one year. This program includes collaborative sessions with your manager and HR, personalized training plans, and opportunities to engage in technical communities and internal events, ensuring a smooth transition into your new position.

An Ingénieur de production F/H at SCALIAN will engage with a variety of technologies such as Angular, Node.js, and PostgreSQL, as well as frameworks like Kubernetes and Docker for software deployment. Familiarity with monitoring tools such as Jaeger and Kibana is also critical for assessing application performance and managing incidents effectively.

The work environment for an Ingénieur de production F/H at SCALIAN is dynamic and innovative, fostering teamwork and collaboration. With the option for remote work two days a week, employees enjoy a balance between professional responsibilities and personal well-being, contributing to our recognition as a Great Place to Work.

To answer this effectively, provide specific examples from your past roles where you managed and resolved software incidents. Discuss your approach to identifying issues, collaborating with support teams, and implementing fixes, highlighting your analytical skills and customer service orientation.

In your response, mention any tools you’ve used to track and analyze application performance, such as Jaeger and Kibana. Describe your troubleshooting process and how you ensure optimal functionality within the software environment.

Share your experiences working in Agile environments, detailing your role in sprints, daily stand-ups, and planning meetings. If you hold a Scrum Master certification, mention this to showcase your in-depth understanding and commitment to Agile best practices.

Discuss your strategies for effective communication and collaboration with various teams. Use examples that demonstrate your ability to bring together different stakeholders, ensuring an understanding of project needs and timely incident resolution.

Emphasize your proactive approach to learning, such as attending training sessions, participating in internal communities, and following industry trends. This shows your commitment to continuous improvement and knowledge sharing within the team.

Provide a detailed narrative of a specific incident you managed, outlining the problem, your analytical approach, the actions you took, and the outcome. This showcases your problem-solving skills and technical expertise.

Explain your urgency in addressing critical incidents by outlining your methodical approach to assessing the impact, executing immediate fixes, and communicating effectively with all stakeholders involved. Highlight your prioritization of customer impact and system stability.

Share your philosophy on client service, emphasizing listening to client needs, explaining technical terms, and following up to ensure satisfaction. Illustrate your commitment through specific examples of how you met or exceeded client expectations.

Talk about your passion for technology and problem-solving, as well as your desire to contribute to a collaborative and innovative workplace. Tie in SCALIAN's values to reflect how they resonate with your career aspirations.

Discuss techniques you use under pressure, such as maintaining a clear focus, prioritizing tasks, and leveraging team support. Include examples that highlight your resilience and problem-solving abilities in challenging scenarios.