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Location Manager

We are looking for a Location Manager to join our team!


As the Location Manager, you will oversee our location in Bend, Oregon, which primarily works with Fire Sprinkler Systems, Suppression Systems and Portables. Your primary responsibilities include balancing strong business growth while maintaining high employee and customer satisfaction. This includes striving for financial and operational targets that set us up for future growth and investments.


In this role you will:


● With a partnership mentality, you'll mentor and lead the field team, this includes daily

interactions to clear a path to success for their responsibility of taking care of the customer,

as well as annual performance reviews, one-on-ones, tools and their education.

● Ensure team revenue and margin targets, and utilization, quality, and scheduling KPIs are

met or exceeded.

● Participate in regular site visits with field team members for mentorship, training, and

validation of performance.

● Lead efforts to develop relationships with local AHJs, key industry associations, and other

important industry networks to influence code and enforcement development in favor of our

business and our customers.

● Foster exchanges of ideas and provide cross-team learning opportunities; inspire and

motivate employees to perform at their best through positive encouragement.

● Improve processes and maintain positive culture with in-office teams and field teams, to

uphold PSI values and continue down the path of PSI being top in our industry.

● In partnership with Operations Manager, own revenue, margins, and operating expenses or

expenditure in your assigned business unit to achieve monthly and annual business plan

projections and forecasts.


Requirements:


● 1+ years of progressive responsibility in Fire & Life Safety management with demonstrated

ability to lead and develop a field team, as well as tactically lead, motivate and direct

personnel toward achievement of a common goal. Additional skills and experience and

knowledge in Operations, Construction and Service.

● NICET certification(s) in Fire Alarm, Specials Hazards or Water Based Systems preferred.

● Bachelor’s degree or equivalent in Business Administration, Fire Protection, Construction

Management or related field preferred or equivalent work experience in the Fire & Life Safety

industry.

● Previous field experience as a fire alarm, fire sprinkler or suppression technician preferred.

● Proven ability to work in Enterprise Resource Planning (ERP) and service management

software to track performance and run reports as needed to manage to Key Performance

Indicators (KPIs).

● Proven abilities to work with Office 365 suite, including but not limited to Word, Excel,

Outlook, OneDrive and OneNote (Sharepoint creation/edit a plus).

● Must be able to travel for off-site meetings, job walks and other industry events.

● Must have a valid driver’s license with an acceptable driving record.


Working Conditions:


-Regularly exposed to work near moving mechanical parts and outdoor weather conditions

-Occasional exposure to working in high, precarious places; toxic or caustic chemicals; risk of electrical shock and vibration.

-Able to constantly lift and carry up to 50 pounds unassisted

-The above statements are intended to describe the general nature and level of work of this job and not an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned.


Performance Systems Integration (PSI) is a leader in the Fire & Life Safety industry serving customers throughout Washington, Oregon, Northern California, and Idaho. We provide a broad range of Fire & Life safety programs and services - monitoring, testing, and inspecting, system maintenance, installations, and code compliance consultations - to the industries we serve. We strive to be the best place to work within our industry by adhering to the philosophy that we take care of our customers by taking care of our people.


Join our Team to Discover Your Potential and Make an Impact to YOUR Community.


At PSI, we’re more than just a workplace; we’re a community of driven individuals who believe in the power of innovation, collaboration, and personal growth. When you become part of our team, you’re not just an employee; you’re a valued member of a dynamic, forward-thinking team.


In addition to a competitive and equitable salary, we offer the following benefits and perks:


-Medical, Dental, Vision Plans

-Company-paid Life and Long-Term Disability Insurance

-Health Savings Account with generous company contribution (HSA)

-Flexible Spending Accounts for Medical and Dependent Care (FSA)

-Employee Assistance Program (EAP)

-Paid Time Off (PTO) plan

-10 paid holidays off per year

-Safe Harbor 401(k) Retirement Plan with liberal company match

-Training and Development Program

-Annual Work Boot Allowance (Field Technicians)

-Quarterly Employee Appreciation Events

-Up to date Vehicles (Field Technicians)

-Hand Tools Company Provided (Field Technicians)

-Employee Appreciation Events

-Additional PTO for Technicians that spend more than 16 nights out of town

-PTO Yearly Cash Out for hourly, non-exempt employees

-Employee Referral Bonus Referral Incentive


Candidates selected for this position will complete a background and DMV record (if applicable) check and pre-employment drug screen (if applicable) once the signed offer is received.


Performance Systems Integration, and our affiliates, is an Equal Employment Opportunity employer. We are committed to making employment decisions based on business needs, job requirements and individual qualifications without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, family or parental status, family medical history or genetic information, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristics in the locations in which we operate.


If you are unable to submit your application because of incompatible assistive technology or a disability, please contact HR@psintegrated.com and we will reasonably accommodate qualified individuals with disabilities as required by applicable law.



$120,000 - $120,000 a year

Average salary estimate

$120000 / YEARLY (est.)
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$120000K
$120000K

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What You Should Know About Location Manager, PSI Group Acquisition Company

Join the Performance Systems Integration (PSI) team as a Location Manager in scenic Bend, Oregon! In this exciting role, you will oversee operations centered around Fire Sprinkler Systems, Suppression Systems, and Portables. Your mission? To drive stellar business growth while ensuring top-notch employee and customer satisfaction. You'll be mentoring and leading our dedicated field team, guiding them through their daily tasks and providing valuable training and development opportunities. You'll play a critical role in achieving revenue and margin targets, ensuring that your team meets key performance indicators across the board. Not only will you engage with the field team through regular site visits, but you'll also be building relationships with local authorities and industry associations to advocate for our customers' needs. Your influence will help shape codes and regulations that positively impact our business and community. PSI values teamwork and collaboration, and as a Location Manager, you’ll foster an inspiring workplace culture where ideas flow freely. With a focus on continuous improvement, you'll work alongside the Operations Manager to maintain a profitable unit and drive positive results. If you’ve got over a year of experience in Fire & Life Safety management and a passion for mentorship, we want to hear from you! This role offers a competitive salary, benefits, and a unique opportunity to make a real impact in your community while advancing your career.

Frequently Asked Questions (FAQs) for Location Manager Role at PSI Group Acquisition Company
What are the primary responsibilities of a Location Manager at Performance Systems Integration?

As a Location Manager at Performance Systems Integration (PSI), your primary responsibilities will include overseeing operations of Fire Sprinkler Systems, Suppression Systems, and Portables in Bend, Oregon. You will mentor and lead the field team to ensure excellent customer service, meet revenue and margin targets, and foster relationships with local authorities to influence industry standards. Moreover, you will ensure a positive workplace culture while focusing on continuous improvement and operational efficiency.

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What qualifications are required for the Location Manager position at PSI?

To qualify for the Location Manager position at Performance Systems Integration (PSI), candidates should have at least 1 year of progressive responsibility in Fire & Life Safety management, with experience in leading and developing field teams. Preferred qualifications include NICET certification in relevant fire safety systems, a bachelor’s degree or equivalent experience in Business Administration, Fire Protection, or related fields, and familiarity with ERP and service management software.

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How does a Location Manager at PSI contribute to employee development?

At Performance Systems Integration (PSI), the Location Manager plays a pivotal role in employee development by mentoring team members through daily interactions, conducting annual performance reviews, and offering training opportunities. By fostering a positive and supportive work environment, the Location Manager helps employees reach their full potential and succeed in their roles within the company.

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What benefits does PSI offer to its Location Manager?

Performance Systems Integration (PSI) offers an attractive benefits package for its Location Manager position, which includes competitive salary, medical, dental, vision plans, company-paid life and long-term disability insurance, flexible spending accounts, a supportive employee assistance program, and generous paid time off (PTO). Additional perks like a Safe Harbor 401(k) retirement plan, employee appreciation events, and an annual work boot allowance further enhance job satisfaction and overall employee well-being.

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What kind of working conditions can a Location Manager at PSI expect?

A Location Manager at Performance Systems Integration (PSI) can expect a dynamic working environment, with exposure to both indoor office settings and outdoor weather conditions. The role may involve site visits where occasional exposure to high or precarious places and hazardous materials is possible. Candidates should be prepared for physical demands, including lifting and carrying weights up to 50 pounds, as part of ensuring safety in field operations.

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Common Interview Questions for Location Manager
How do you handle conflicts within your team as a Location Manager?

In addressing conflicts within a team, it's essential to first understand the root cause of the issue. I believe in open communication and fostering an environment where team members feel safe expressing their concerns. I would schedule one-on-one meetings if needed, to facilitate a constructive dialogue. My goal would be to guide the team toward a collaborative solution that minimizes disruption and maintains morale.

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What strategies do you use to motivate your field team?

To motivate my field team, I use a combination of recognition, support, and empowerment. I celebrate successes, provide constructive feedback, and create opportunities for professional growth. Additionally, regular team meetings to share ideas and address challenges foster a sense of belonging and investment in our goals.

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Describe your experience with financial management in a Location Manager role.

In my previous Location Manager role, I was responsible for budget forecasting and managing operational expenses. I utilized financial reports to identify areas of improvement in cost efficiency. By regularly tracking key performance indicators, I ensured that our financial goals aligned with operational targets, contributing to overall profitability.

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Can you explain how you maintain compliance with industry regulations?

Maintaining compliance with industry regulations is a top priority. I actively engage with local authorities and industry associations to stay updated on regulatory changes. I promote continuous training for my team, ensuring they understand and implement the latest safety codes and compliance standards, ultimately safeguarding our customers and business.

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How do you approach performance reviews for your team?

I approach performance reviews as an opportunity for growth and development. I schedule one-on-one meetings to discuss achievements and areas for improvement. It's important to provide encouraging feedback and set attainable goals for the next review period, fostering a proactive career path for each team member.

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What methods do you employ to improve operational efficiency?

Improving operational efficiency requires a multifaceted approach. I regularly assess workflows and solicit feedback from the team on bottlenecks they encounter. Implementing data-driven decision-making processes and leveraging technology tools have proven effective in streamlining operations and enhancing productivity.

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Describe a time when you had to lead a team through a significant change.

One significant change I led involved implementing a new project management software. To ensure a smooth transition, I organized training sessions, addressing any concerns team members had. By fostering open dialogue and ensuring everyone understood the benefits of the new system, we successfully adapted to the change, ultimately enhancing our project delivery process.

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How do you ensure customer satisfaction in your role?

Customer satisfaction is paramount in my role. I emphasize proactive communication with customers and encourage my team to understand their needs thoroughly. Regular follow-ups and post-service feedback collection ensure we continuously improve and meet or exceed expectations, fostering long-term relationships.

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What do you believe is the most important skill for a Location Manager?

The most important skill for a Location Manager is effective leadership. This includes not only the ability to motivate and develop your team but also to represent the organization positively in customer interactions and industry networking. Building strong relationships is essential for business growth and achieving shared goals.

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How do you manage scheduling and workload distribution among your team?

Managing scheduling effectively involves assessing team skills, project deadlines, and individual workload. I use scheduling software to keep track of upcoming tasks and availability. Open communication about workload expectations helps ensure a balanced distribution, allowing each team member to contribute effectively while minimizing overwhelm.

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Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)
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TEAM SIZE
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 6, 2025

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