PTAN Data Migration Specialist

About the Role

The Data Migration Specialist will extract, transform, upload, and clean customers' data as part of a successful migration into our software products up to but not exceeding 29 hours per week. This role requires written and verbal interactions directly with customers.

Ranked number 14 by Seattle Business Magazine in the 'Washington's 100 Best Companies to Work For' list in the large companies category; and named as one of BuiltIn Seattle's 'Best Places to Work'

Benefits and Compensation

PTO: 1 hour of sick time for every 40 hours worked

Salary: $22.00-$24.00 hourly

Position Status: Part Time, Non-Exempt

The following states are approved as remote work locations for this position: AR, AZ, CA, CO, FL, GA, IA, MD, MI, MO, NC, NY, OH, OK, PA, SC, TN, TX, WA. All other states are not in consideration for this role at this time.

What You'll Do

• Guiding customers through a standardized project plan for migration of their data.
• Equipping customers to extract data from their software tools, helping customers prepare their data for migration, contributing to customer meetings, answering basic support questions.
• Identifying and fixing data corruption issues, mapping customer data for upload, and basic formatting of customer data.
• Properly using tools for data migration and reporting any functionality issues in those tools, or the data migration process.
• Maintaining a working knowledge internal database schema and related software products by participating in team and company trainings.
• Partnering with Implementation Specialists in responding to customer needs, building a partner mentality to meet project expectations.
• Maintaining communication with customer contacts within reasonable response times, according to standard Customer Success guidelines.
• Identifying the need for, and promoting and explaining additional customer services.
• Contributing toward achieving the defined success criteria and outcomes for general initiatives in Customer Success goals, and tracking/reporting progress toward those goals.

What You'll Bring

REQUIRED

• 1+ year of experience in data maintenance.
• Teachable; able to receive direct, detailed feedback from leaders and other team members in order to become proficient in the role.
• Fast learner; able to absorb and retain knowledge around our software products, team processes and workflows, and internal tool usage.
• Sets and maintains consistent high standards of performance.
• Proactive and critical thinker; the ability to apply previous knowledge to future work.
• Shows bias for action.
• Excellent team player.
• Ability to identify significant problems and opportunities for improvement in team processes.
• Adaptable and able to work effectively in a fast-paced dynamic environment.
• Plans, organizes, and schedules work in an efficient, organized manner.
• Ability to focus and execute on key company and department priorities.
• Proficiency in Excel.
• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

PREFERRED

• MySQL/MariaDB (Sequel Pro, Navicat), Docker, API, AWS, macOS preferred, but not required.
• Prior experience with Pushpay software products a plus.
• Associate's or Bachelor's degree or equivalent experience in data-related field.
• 2+ years of customer service experience in data services or SaaS.

Pushpay is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.

If you have a disability under the Americans with Disabilities Act or similar law, or you require religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Pushpay, please contact peopleteam@pushpay.com.

About Pushpay

Pushpay helps organizations and communities come to gather & stay connected, strengthening community, connection, and belonging through our suite of mobile apps, management software, and giving technology. Our 550 Pushpay teammates support 10,000+ customers as they drive social good. In the 2021 financial year we were honored to process US $6.9 billion in charitable giving. We're growing fast, including an exciting acquisition in 2021, and we need driven talent. Join Pushpay and grow with us!