Solutions Consultant (remote in Ireland)

As a Solutions Consultant at Pulsora, you will engage in sales engineering and lead enterprise implementations of our sustainability platform. Your role involves tailoring product demonstrations, analyzing customer needs, and ensuring their success while managing relationships. You'll also work closely with our engineering team to provide technical insights, making a significant impact on our product's direction.

To be a Solutions Consultant at Pulsora, you should possess 5-10 years of experience in technical solutions, ideally in a SaaS or enterprise software setting. Familiarity with analytics and programming languages such as SQL, Java, and Python is highly beneficial. A background in business, engineering, or information systems is also preferred.

The Solutions Consultant role at Pulsora directly contributes to sustainability by helping enterprises implement our platform, which enables them to track and improve their ESG performance. By understanding client needs and delivering tailored solutions, you help organizations become more environmentally responsible and socially accountable.

At Pulsora, you can expect a hybrid-friendly work environment, allowing flexibility in your schedule. As an early member of our team, you will collaborate remotely with colleagues while maintaining the opportunity to engage in person 2-3 times per week in major urban centers. The culture is driven by respect, integrity, and passion for excellence.

Absolutely! Pulsora is a rapidly growing startup in the sustainability sector. As a Solutions Consultant, you will take on responsibilities that can lead to advancement within the company. Your contributions to customer success and product insights will position you for significant career opportunities as we scale.

On a daily basis, a Solutions Consultant at Pulsora leads product demonstrations, collaborates with account executives for compelling pitches, tailors responses for RFPs, and manages client relationships during implementations. You’ll also analyze customer needs to design effective solutions, often multitasking across various projects.

Pulsora offers comprehensive support and training for new Solutions Consultants. You’ll be part of a knowledgeable team that helps you develop expertise in our product and industry. Regular check-ins and collaborative projects will ensure you gain the skills needed to succeed in this essential role.

Begin by understanding the client’s specific needs and industry, tailoring your demonstration to illustrate how Pulsora’s solutions can address their unique challenges. Highlight key features that would resonate with their objectives and encourage interaction to address any questions they may have.

It's essential to start with a clear understanding of the client's goals and timelines. Create a detailed project plan, continually communicate with both the client and internal teams, and remain flexible to adapt to evolving requirements. Regular updates and feedback are crucial to ensuring successful implementation.

I have strong technical skills in SQL and analytics tools, alongside programming experience in languages like Java and Python. This background enables me to effectively understand customer requirements and provide insights during the implementation and configuration of solutions.

Prioritization involves assessing project timelines, urgency, and client impact. I use a combination of project management tools and regular communication with stakeholders to ensure that I focus on the most critical tasks while maintaining quality in every implementation.

When faced with an implementation issue, I first analyze the problem by gathering information from relevant stakeholders. I then collaborate with technical teams to identify the root cause and communicate effectively with the client throughout the troubleshooting process to restore confidence.

I would approach the situation with empathy, actively listening to their concerns. A transparent dialogue is vital; I’d explain the steps I would take to address their issues, ensuring they feel heard and supported while working towards a solution collaboratively.

A Solutions Consultant is pivotal in facilitating customer success by understanding their needs, implementing tailored solutions, and acting as a trusted advisor throughout their journey with the product. This involves proactive communication and continuous relationship-building.

I would conduct thorough research on the client's industry, including trends, challenges, and regulatory requirements. Engaging with industry publications, participating in relevant forums, and consulting with colleagues who have experience in that sector would further enhance my understanding.

I regularly read industry reports, follow relevant blogs and thought leaders, and participate in webinars and conferences. Networking with peers and maintaining an awareness of competitor updates also aids in keeping my knowledge fresh and relevant.

A significant challenge may be balancing multiple customer needs while adhering to tight deadlines. Success in this role requires effective time management, clear prioritization, and a proactive approach to ensure no client feels neglected during peak project times.