Job details

Customer Support Specialist - job 1 of 2

Pure Storage is looking for a Customer Support Specialist to coordinate inbound technical support inquiries and enhance customer experience.

Skills

Phone call management experience
Troubleshooting common applications
Excellent communication skills
Organizational skills
Ability to multitask

Responsibilities

Receive and prioritize incoming support requests
Dispatch calls to Technical Services Engineers
Monitor and update cases in tracking system
Notify manager of critical customer issues
Follow up with customers and support engineers

Education

High school diploma or equivalent

Benefits

Flexible time off
Wellness resources
Company-sponsored team events

To read the complete job description, please click on the ‘Apply’ button

By Pure Storage

Pure Storage (NYSE: PSTG) uncomplicates data storage, forever. Pure delivers a cloud experience that empowers every organization to get the most from their data while reducing the complexity and expense of managing the infrastructure behind it. Pu...

87 jobs

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FUNDING

Series C

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Early

INDUSTRY

Information Technology Support Services

TEAM SIZE