Core Measures Clinical Services Lead

The Core Measures Clinical Services Lead at Q-Centrix is responsible for overseeing deadlines and team productivity, ensuring partner deliverables are met during new implementations and ongoing projects. This includes managing case workflows, addressing service issues, and maintaining high partner satisfaction through continuous communication.

Ideal qualifications for a Core Measures Clinical Services Lead at Q-Centrix include strong analytical skills, a keen attention to detail, and experience with hospital Core Measures and clinical databases. Candidates should also possess technical proficiency, time management abilities, and a commitment to maintaining data confidentiality.

The Core Measures Clinical Services Lead contributes to partner satisfaction by acting as the main contact for Client Services, proactively engaging with partners, and ensuring that project goals are met. They help identify and resolve any risks to satisfaction, fostering strong relationships and ongoing communication.

The work environment for the Core Measures Clinical Services Lead is fully remote and offers a flexible schedule. Q-Centrix promotes an inclusive culture with a focus on professional development, making it a great place for those who thrive on collaboration and innovation.

As a Core Measures Clinical Services Lead at Q-Centrix, you will have access to robust professional development programs, coaching resources, and opportunities for performance-based wage increases, all fostering your growth within the organization.

To effectively answer this question, provide specific examples of your previous roles where you managed clinical data, emphasizing your analytical skills and how you've contributed to improving data accuracy and efficiency.

In your response, highlight your time management strategies, such as setting priorities based on urgency and importance, using task management tools, and your ability to remain flexible when timelines shift.

Discuss your techniques for building relationships with partners, such as regular communication, understanding their needs, and being proactive in addressing any potential issues.

Explain your understanding of HIPAA regulations and your practices for safeguarding Patient Health Information (PHI), highlighting your commitment to maintaining data confidentiality in all aspects of your work.

Share a relevant example showing how you identified a bottleneck in a workflow and the specific actions you took to streamline the process, along with the positive outcomes that resulted.

Describe your coaching style and how you provide constructive feedback, support team learning, and hold team members accountable for their responsibilities, fostering a collaborative environment.

Discuss the technological tools and systems you use regularly and how they enhance your productivity, as well as your willingness to learn and adapt to new technologies.

It's important to recognize potential challenges such as managing differing partner expectations and meeting tight deadlines. Express your strategies for overcoming these obstacles through communication and collaboration.

Discuss your conflict resolution skills, providing examples of how you address disagreements constructively, ensuring all voices are heard, and working towards a positive solution.

Your answer should reflect alignment with Q-Centrix's mission of quality healthcare and how your personal values and career goals resonate with their commitment to employee growth and a supportive working environment.