Product Manager Airport CX

About Us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

• Own and deliver end-to-end product management for airport customer experience initiatives, from concept through to execution, with a focus on speed, quality, and measurable impact
• Lead transformation through digital and technology innovation, enhancing the customer journey in complex airport environments
• Permanent role based at our Mascot Campus

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.

The Product Manager, Airport CX will drive transformation and change within complex environments, leveraging digital and technology innovation to enhance the airport customer experience. In this role, the Product Manager will be responsible for the end-to-end product management, from conceptualization to delivery, ensuring speed and quality in execution. 

A background in customer product or service design will be key, along with expertise in business and commercial acumen, including insight generation and business case development. This role requires a customer-centric mindset, and strong problem-solving skills. Experience driving transformation and change will be highly valued, as well as excellent communication and presentation skills.

You’ll have:

• 7+ years of relevant experience in product management, supplier/partner management, or a similar field, with a deep understanding of the airline industry.
• Tertiary qualifications in Business, Commerce, Marketing, or a related field.
• Expertise in product management, including strategic thinking, customer engagement, research, insights and problem-solving.
• Proficiency in commercial management, including supplier/partner management, P&L management, forecasting and business case development.
• Strong background in executing and delivering transformational change, with the ability to influence key stakeholders and deliver strategic outcomes.
• Strong analytical thinking, project management, and time management skills.
• A customer-centric approach, with the ability to lead with insights, and prioritise business fundamentals to drive results.

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close Thursday 1st May

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.