Senior Product Manager Airport CX Enablement

About Us

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

• Lead strategic enablement initiatives across airport infrastructure, regulatory changes, biometrics, and wayfinding to elevate the end-to-end customer journey and drive operational excellence
• Collaborate with cross-functional teams and stakeholders, leveraging expertise in airport operations, product/service design, and customer journey
• Permanent role based at our Mascot Campus

We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.

The Senior Product Manager, Airport CX Enablement is at the forefront of driving strategic enablement projects such as infrastructure upgrades, regulatory changes, biometric enablement, wayfinding solutions and new airport products. The Senior Manager will be responsible for overseeing initiatives that improve the customer journey, ensuring a seamless experience at every touchpoint. In doing so, they will work closely with cross-functional teams to design innovative solutions that enhance operational efficiency and customer satisfaction. 

The ideal candidate will bring strong strategic leadership, expertise in airport operations and a visionary approach to digitising and transforming the customer experience. They will also have a strong commercial background as well as expertise in product/service design and customer journey principles. The Senior Manager will lead a product analyst, collaborate with various stakeholders, and oversee multiple programs of work to drive change. They will have the ability to influence senior leadership and act as a key advisor in shaping the future of the airport customer experience. 

You'll Have: 

• Strategic Leadership experience with a visionary outlook 
• Expertise in Airport operations with a focus on infrastructure, technology and customer experience 
• Strong business/commercial acumen, including proficiency in developing business cases 
• Proven proficiency in data analysis and insights, with the ability to provide leadership to a product analyst 
• Deep experience in digital and tech transformation and change management 
• Ability to influence and advise senior leadership on strategic decisions 
• Experience in product and service design and customer journey principles 
• Exceptional presentation and communication skills, with the ability to craft compelling CX narratives 
• Excellent stakeholder management and collaboration skills 
• Airline Industry expertise 
• A natural customer-centric, visionary, and problem-solving approach 

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close Thursday 1st May 

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.