Quality Analyst, Senior

The Sr. Quality Analyst is responsible for conducting QA/QC testing for accuracy of the assigned business areas for Flagship Credit Acceptance’s motor vehicle finance operations (Direct Refinance, Indirect, Connect Direct-to-Consumer) and compliance to existing policies & procedures.
As a member of the Operational Risk Team, they have the ability and are expected to drive change, positively impacting the accuracy and efficiency by updating quality dashboards, proving feedback to management, and recommending actions that address error trends and root-cause analysis of errors found during quality audits.
The role requires a blend of problem-solving, business acumen, and expert analytical skills to derive meaningful, proactive results. This role requires extensive Excel, PowerPoint, and SQL, as well as presentation material compilation and presentation skills. The Sr. Quality Analyst will be expected to work independently with minimal supervision or oversight and will be expected to have the skills necessary to effectively communicate findings, observations, and issues to both Risk and Business leadership.
What is a day in the life at Flagship as a Senior Quality Analyst?

• Assist with the development and execution of Quality Management test plans including test scripts and sampling methodology.
• Perform loan/process audits to review for accuracy and compliance with related guidelines.
• Conduct additional Quality Assurance monitoring tests; analyze results and communicate to the appropriate management personnel.
• Develop and present gap analysis and reporting metrics with recommendations for addressing process weaknesses to the appropriate leadership team.
• The Operational Risk Quality Analyst will be the primary support of the data needs for the Risk Operations Department using SQL/SAS and/or Excel.
• Conduct reviews designed to detect and remediate compliance and/or quality issues, researches, gathers data, and interprets information, briefing management on all findings and progress on implementing solutions.
• Conduct data analyses using a variety of programs (including but not limited to SQL Server and Microsoft Office Suite Programs), to help ensure compliance with laws, regulations, and policies.

About you:

• REQUIRED: Bachelor’s degree in a related field or equivalent combination of education and experience required
• PREFERRED: A minimum of 5+ years of hands-on experience in the Risk area within a consumer finance company.
• 4-7 years previous Audit, Compliance, or Financial Services related Quality Assurance experience (preferably in Auto Finance).
• Assessing and monitoring Company practices and controls to identify regulatory compliance and legal risk within the Company
• Exhibits high proficiency and knowledge of Consumer Underwriting
• Leverage technical expertise and relationships to contribute to strategy and drive business results
• Must be able to use SQL, SAS, and/or Excel to obtain, control, sort, organize and analyze substantial amounts of data that vary in complexity.
• Ability to put SQL results into Excel and familiarity with using Excel to show results in a clear and accessible manner.
• Demonstrated ability to package and present results of analysis.
• Strong cognitive skills, including analysis, problem-solving, attention to detail, and decision-making.
• Ability to multi-task and prioritize efforts based on regulatory compliance and legal risk, strong team orientation and interpersonal skills, flexibility, strong influencing ability, facilitation and partnering skills, and ability to effectuate change through leadership qualities.
• Proven experience working in a dynamic and changing environment.
• Excellent communication skills, including verbal, written, listening, presentation, and facilitation.
• Cross-functional knowledge preferred, familiar with all value streams processes, policies & procedures
• Must be able to analyze, interpret, and understand information in different forms such as reports, tables, written documents, verbal, and electronic files.
• Ability to communicate complex information to others in a way they can understand.
• Preparing and delivering presentations to and responding to questions from Company management, the business, and third parties
• Intellectually curious and willing to challenge oneself by taking on new tasks
• Great team player with effective listening skills and the ability to work with multiple business partners across various teams within the organization.
• Demonstrates an honest, professional, and ethical standard.

Flagship is an Equal Employment Opportunity Employer
We believe that diversity, equity, and inclusion among our associates is critical to successfully achieving our vision and mission, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool based on merit, qualifications, and business need.

Compensation
Our compensation packages are based on a variety of factors, including but not limited to, skill set, experience, qualifications, and other job specific conditions.

If you’re interested in partnering with a certified Great Place to Work company that encourages you to be your best, visit www.FlagshipCredit.com/Careers for a complete list of career opportunities and information on our company.