Quality Assurance and Control Coordinator

Title: Quality Assurance and Control Coordinator

Hiring Range: $30.76-$49.99

Pay Band: 5

Agency: VA Dept of Transportation

Location: Dept of Transportation

Agency Website: https://www.jobs.virginia.gov/home

Recruitment Type: General Public - G

Job Duties

The Virginia Department of Transportation’s (VDOT) is excited to offer and announce a competitive opportunity to serve as a part-time Quality Assurance and Control Coordinator in our Central Office Traffic Operations Division.

The selected candidate will support, and expand, current quality assurance and control measures associated with traffic and traveler information from internal and external sources. Collaborate with existing Transportation Operations Support Center (TOSC) and Transportation Operations Center (TOC) teams to support a common operating view of the systems and impacts statewide as well as quality control and assurance. Monitor and review of traffic and traveler information sources, documentation of exceptions and communication to identified sources. Develop and present reporting of analysis and trends associated with traffic and travel information sources. Research and develop associated policies, procedures, and other applicable supporting guidance. Communicate with Transportation Operations Support Center, and other partners, elements on system issues as well as to obtain information supportive of a common operations view. Provide program support services to the work unit. May include note taking at meetings, scheduling meetings, coordinating travel resources, and supporting filing activities (online or hardcopy).

This position is an Hourly/Wage position. Hourly(wage) positions may not work more than an average of 29 hours per week and cannot exceed 1500 hours during the wage employment year (May1-April 30. This position does not include health insurance, retirement or leave benefits.

Minimum Qualifications

• Experience with researching and review of large data sets from diverse systems and sources.

• Ability to gather appropriate data, analyze the data, prepare reports from data, and present in a presentable format.

• Ability to communicate effectively orally, and in writing with diverse audiences and partners. Ability to make presentation to internal and external audiences.

• Proficient in the use of computers and software applications e.g. MS Word, MS Excel, MS PowerPoint, Outlook, and MS Teams.

• Ability to plan, coordinate and prioritize multiple assignments within scheduled time frames.

• Ability to promote positive relationships and build coalitions among internal and external partners.

• Ability to work flexible shifts to include weekend and evening hours as assigned. Normal business office hours are expected at three (8) eight hour shifts, and one (5) five hour shift weekly for a total 29 hours weekly.
  

Preferred Qualifications:

• Associate degree in business or related field preferred; equivalent experience or training may substitute for degree.

• Preferred intermediate experience in policy research, development, interpretation, and analysis.

• Preferred two years operational experience in traffic management, motorist assistance, or emergency operation programs and services.

• Intermediate experience with Microsoft Office applications and tools.

• Experience with traffic management software and systems.

• Preferred experience in traffic management, motorist assistance, or emergency operation programs and services.

Special Instructions:

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

• This position requires a fingerprint based Criminal History Background Check, DMV Record Check and Work History Verification with references.

• This position is designated as essential, employees may be required to work in emergencies, to include weekends, holidays, and after normal business hours; assignments may vary based on business needs to include working in severe weather.

• Once onboarded, this position may be eligible for telework opportunities; availability, hours, and duration of telework shall be approved as outlined in the Commonwealth telework policy. (only for eligible positions)

• We are a “Virginia Values Veterans” (V3) official certified company and state agency that provides hiring preference to Veterans and Members of the Virginia National Guard in support of Executive Order 29, (2010). If you are a Veteran or Virginia National Guard Member, we urge you to respond accordingly on your state application.

• VDOT utilizes a market based pay program, which has been approved by DHRM. Therefore, advertised rates of pay may or may not align with the Commonwealth pay bands.

Contact Information:

Name: Candace Drew

Email: candace.drew@vdot.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their Certificate of Disability (COD) provided by a Vocational Rehabilitation Counselor within the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their Certificate of Disability. If you need to get a Certificate of Disability, use this link: Career Pathways for Individuals with Disabilities, or call DARS at 800-552-5019, or DBVI at 800-622-2155.