Job details

Quality Documentation Specialist

Job Title: Quality Documentation Specialist

Position Location: Westchester, IL

Reports To: Team Lead, Customer Documentation

Ingredion is hiring a Quality Documentation Specialist to review, lead, and respond daily to high volume customer emails in our customer document system. The Quality Documentation Specialist will respond to customer requests for product and manufacturing site documents and questionnaires. You will meet customer response team goals and improve the customer documentation system as part of our Quality, Food Safety and Continuous Improvement team.

As a Customer Documentation Specialist your responsibilities will include:

Completing a high volume of incoming customer requests daily. Responding to requests for standard documents, questionnaires, customer specifications, and quality agreements.
Working collaboratively with technical, manufacturing, quality, and customer support groups to complete customer questionnaires.
Providing customer letters in response to standard inquiries; coordinating and overseeing the response to non-standard inquires and requests.
Developing and maintaining a deep understanding of our products and manufacturing sites
Supporting the generation of needed documentation by working with appropriate parties within and external to quality.
Collaborating with other members of the Quality team to maintain and continuously improve the systems and databases.
Identifying and completing continuous improvement projects.
Organizing and maintaining all quality documentation and standard letters and tracking responses to customer inquiries.
Working as part of a team to ensure the customer documentation response process functions efficiently.
Working with Sales to ensure requests are complete and prioritized as needed

The Customer Documentation Specialist position is for you if you:

Are dedicated to working cross functionally to meet the business needs of our internal and external customers.
Have a desire to learn our business
Are focused on creating a positive customer experience.
Are committed to addressing customer requests and resolving problems with a sense of urgency
Actively seek to improve systems and processes

If you hold the following qualifications, we are interested in you:

Bachelor’s Degree in Microbiology, Chemistry, Food Science, or in related science field; or commensurate experience in quality, operations, or regulatory areas.
Excellent time management skills: ability to handle multiple requests/assignments at a time and complete assigned requests accurately and on a timely basis.
Excellent computer skills; proficient in Microsoft Outlook, Word, Excel, PowerPoint, graphics, and data base software.
Experience with SalesForce and/or SharePoint a plus.
Excellent listening and communication skills.
Strong attention to detail and excellent organization skills
Experience with food ingredients a plus.
Excellent verbal and written social skills.
Excellent listening and communication skills.

Relocation Available: No

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, color, religion, age, national origin, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, military status, or disability status.

Relocation Available:

By Ingredion

We bring the potential of people, nature and technology together to make life better. That’s our purpose. We are all IN to make life better! Every day, Ingredion employees bring their skill, creativity & passion together to deliver ingredient s...

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FUNDING

Private

INDUSTRY

Food & Beverage Manufacturing

TEAM SIZE

10000+

LOCATION

Hybrid, based in Westchester, IL

DATE POSTED