Senior Technology Consultant

At Qualtrics, we create software that the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform. We are the creators and stewards of the Experience Management category serving over 18,000 clients globally. Building a category takes grit, determination, and an appreciation for the unconventional—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. 

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set ambitious goals and move fast to achieve them. Strategic risks are encouraged, and complex problems are solved by collaborating and iterating until the best solution comes to light. You won’t have to look to find growth opportunities— they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Senior Technology Consultant

Why We Have This Role

The Implementation Team is at the heart of Qualtrics. The initial onboarding experience and solution delivery establishes the client relationship and sets the tone for the partnership. We understand our clients’ goals and, as trusted advisors, recommend solutions to the challenges they face. We listen carefully to our clients and advocate for customers internally, driving operational improvements and product enhancements.

How You’ll Find Success

You will know you are doing a great job when you:

• Successfully onboard our clients, located in the Australasia & Pacific region (APAC) to implement and deliver their projects, driving them from inception to production go-live
• Deliver solutions of value to our customers, ultimately resulting in high renewal and expansion rates
• Build strong, lasting relationships with clients, and are a creative and analytical problem-solver
• Support the Product team to improve product features and, in time, the Sales team in pursuit of large deals.
• Exhibit the ability to effectively juggle multiple priorities 
• Demonstrate outstanding interpersonal, collaboration, and communication skills
• Most importantly, you care deeply about our clients and provide them a world-class experience
• Successfully navigate the timezone and cultural needs of the flourishing APAC region.

How You’ll Grow:

You will be joining a fast-growing, highly-motivated team that has a considerable impact on the business and many opportunities to evolve, such as the following:

• Hands-on experience with emerging technologies
• Exposure to the latest thought leadership in the XM industry
• Opportunities to own and drive initiatives and strategic projects, such as the adoption of new product features 
• Opportunities to demonstrate leadership, mentoring, and knowledge sharing across the organization
• Avenues to pursue continuous learning and acquisition of new skills in technology, project management, and personal growth

Things You’ll Do

• Rapidly become an expert on the Qualtrics Experience Management (XM) Platform and related solutions
• Design and document functional and technical requirements and help scope projects by understanding timelines and work
• Solve complex technical implementations both independently and in a team environment
• Clearly communicate solutions back to clients through multiple communication channels
• Enable clients on the Qualtrics Experience Management (XM) Platform and related solutions
• Lead implementation projects to completion, including management of client relationships, schedule, risks, issues, and resources.
• Coordinate and collaborate with the Engagement Manager and other members of the internal account teams, who are located in our APAC offices. 
• Collaborate with our Product Management and Engineering teams to solve problems and deliver custom engineering solutions
• Contribute to the team’s body of knowledge, including lessons learned, best practices, and guidance materials.
• Continuously adapt and deepen your product knowledge while staying updated on emerging technologies.
• Work between the hours of 5pm to 1am, to allow for timezone coverage of customers in the APAC region.

What We’re Looking For On Your Resume

We know that women and people from underrepresented groups tend to not apply unless they meet all the criteria - if you believe you are qualified for the role, we encourage you to apply even if you don't meet all the criteria.

• 1-4 years of experience at a SaaS/Technology/Consulting Company
• Bachelor’s degree or greater in Computer Science or Information Systems/Technology, or equivalent experience
• Experience in the delivery of technical solutions that drive business value
• Experience in project management is beneficial, but not required
• Basic skills in the language of technology, through coding and engineering, e.g. HTML/CSS, Javascript (beneficial but not required)
• Excellence in written and verbal communication, problem-solving, and working in a rapidly changing environment
• Client-facing experience in a technical or project management role 
• Fluency in English

Our Team’s Favorite Perks and Benefits

• A comprehensive package consisting of base, bonus, and generous benefits. Clear expectations for performance and progression pathways.
• Private health insurance - top of the range coverage.
• Annual Experience Bonus - we want to facilitate some great experiences for our employees. Put this bonus towards an experience you’ve always wanted to have!
• Experience Leave - additional 5 days a year to take for experiences!
• Quarterly Wellness Stipend - reimburse your physical and mental wellbeing costs.
• Commuter allowance - we take care of your public transport expenses to the office!
• Catered lunches in our North Sydney office - 5 days a week.