Service Designer - GTM Transformation - job 1 of 2

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

 

Why We Have This Role

At Qualtrics, recognize that successful transformation execution relies on strong leadership, communication, and collaboration between teams. The Transformation Service Designer acts as a key agent in bridging internal teams to deliver on a key success pillar for Qualtrics: Simplifying our business. You’ll be a key leader within the Qualtrics Transformation Office whose mission it is to accelerate critical companywide strategic priorities. You’ll partner closely with IT and Sales to overhaul the internal Sales user experience design, through implementation of various new SaaS tech stack solutions. You’ll serve as a catalyst for change, collaborating with Six Sigma process experts who uncover opportunities for transformational efficiency improvement, and help bring major changes to life.

How You’ll Find Success

• User-Centric Design: You have developed transformational user experience designs, developing the vision and reimaginging workflow designs to deliver significantly improved efficiencies across GTM teams (Sales, Customer Success, Finance, Deal Desk, Legal).  You showcase system wide thinking, and are adept at building solutions that deliver for for users E2E across various systems/tools and workstreams
• Quote to Cash: You have experience working through Q2C transformations, implementing new software systems (e.g. Salesforce CPQ, Zuora, Stripe, RevPro, Ironclad) and building user experiences to navigate across platforms and deliver delight for various user profiles within GTM
• Thrives in Ambiguity: You are a champion of change, helping others see through complexity by surfacing approaches to structure problem solving, guide, creating clear paths to move complex work forward, and simplifying next steps to provide clear guidance to stakeholders
• Visionary thinker: You can see systems and processes end to end, and act as a champion for change. Highlighting unforeseen gaps, showcasing a new way of thinking, and implementing solutions beyond what is asked for by the end users. You can listen, absorb, extract insights and build prototypes that deliver on user needs while balancing and also delivering critical business outcomes.
• Business Impact Driven: You leverage data and obsess over user feedback to prioritize efforts and inform design decisions, creating user experiences that drive meaningful impact and results.
• SaaS Sales Expertise: You bring a depth of experience partnering designing flows for Sales users.  You have a keen understanding of how Sales front-line teams work, which allows you to build solution designs that simplify our sales processes and improve workflow efficiency.
• Continuous Improvement: Showcase and nurture a culture of experimentation within teams, by building roadmaps to help to test, validate, and refine new growth and productivity strategies.
• Balancing Big Picture & Details: You’re adaptable and comfortable moving between design and implementation phases, seeing both the bigger picture while honing in on actionable details, as needed day-to-day.

How You’ll Grow

• Strategic Influence: Your work will directly impact Sales productivity & performance, allowing you to engage with leadership and influence business strategy.
• Career Advancement: Your involvement in critical projects will position you for future leadership roles within the organization, providing pathways for professional growth.
• Collaboration: You work seamlessly with cross-functional teams, and stakeholders at various levels, seeking input and feedback to build new designs and rapidly iterate to refine.

Things You’ll Do

• Redesign user interfaces and workflows within Salesforce, along with other internal systems and tools, to streamline processes for sales teams.
• User Workflow Analysis: Conduct user research and gather feedback from sales professionals to inform design decisions and ensure solutions meet their needs.
• Implement Best Practices: Establish design guidelines and best practices for all internal user experiences, ensuring consistency and quality across platforms.
• Collaborate on Solutions: Work alongside Sales leaders and other stakeholders to identify issues and pain points, developing creative solutions to enhance productivity.
• Monitor Performance: Track the effectiveness of design changes through user feedback and performance metrics, iterating on designs as necessary.
  • Sample OKRs:
    
    • Increase user satisfaction scores for internal tools by 35% through optimized design.
    • Reduce time spent by sales teams on administrative tasks by 25% via streamlined interfaces and workflows.

What We’re Looking For On Your Resume

• 5+ years of user experience design, particularly in Sales-focused environments, designing improving Salesforce experiences and implementing new back-end tech stack solutions (e.g. Zoura, Stripe, Netsuite or similar back-end platforms).
• A portfolio showcasing your ability to create engaging and effective user experiences, particularly for internal users, and explanation of impact delivered.
• Familiarity with Sales order processing, invoicing, and revenue recognition workflows.
• Proven track record of collaborating with sales teams to understand their needs and translating them into impactful design solutions.

What You Should Know About This Team

• High-performing, agile individuals who think strategically and execute with speed
• Innovative: We value creativity and encourage experimentation, fostering an environment where new ideas are welcomed.
• Focused on Impact: Your work will directly support our sales team’s success, making a tangible difference in their day-to-day operations.
• Problem solvers who are focused on getting the right answer as quickly as possible; bias for action and frequent, productive debates.
• Career Development: We prioritize career growth and provide ample opportunities for ongoing learning and professional development.
• Enthusiasm & Optimism: We maintain a supportive atmosphere where everyone’s contributions are valued, and celebrate cross-functional successes achieved together!

Our Team's Favorite Perks and Benefits

• Work life integration is deeply important to us - we have frequent office events, team outings, and happy hours
• Qualtrics Experience Program - $1,800 for an experience of your choosing (eligible after a year)
• 30 paid days off - 15 PTO + 5 Personal Days + 10 Holiday Closures (additional after a year)
• On top of standard benefits package (medical employees and their families, dental, vision, life insurance, etc) we provide snacks, drinks, and free lunches in our offices