Job details

Customer Support Representative (English)

Hello! Let's get to know each other better. We are Quarks, a Ukrainian company that creates products and technologies in Social Discovery and online dating. We are focused on developing high-touch products that help people worldwide meet and communicate online. We also work on services for marketing, analytics, and moderation.

Our flagship product is Kismia, an international online dating platform available on the WEB, iOS, and Android. We have been helping people share their thoughts, desires, and feelings for over 10 years with the help of technology. Kismia has 60 million users and is available in 9 languages. Our employees, quarks, made this possible.

Now, we are looking for an experienced specialist to fill the position of Customer Support Representative, who will strengthen our support team and provide quality support to our users.

You will have the following tasks:

Providing customer support services to our website users: resolving user issues, determining the cause of the problem, selecting and explaining the best way to solve it
Interacting with our website customers, answering frequently asked questions and resolving payment issues
Providing customer support via chat and tickets
Adherence to communication procedures, guidelines and policies

What is important for us:

English language level: Upper-Intermediate+ English level: fluent
Ukrainian language: fluency
Developed communication skills, stress resistance
Availability of a personal computer, round-the-clock access to the Internet

It will be a plus for us if you have:

Experience with Zendesk

What awaits you at Quarks:

We have a great team. Trust in everything, competence and a sense of humour - we work with the best.
Competitive salary. A salary that will allow you to focus on product development and motivate you. Regular review of the performance review rate based on the results of work
Your safety is the most important thing to us. We go through everything together
Comfortable conditions and schedule. All work is remote, so you can work comfortably at home and from anywhere in the world. We work only during the day and rest at night; we do not have night shifts. In case of prolonged power outages, Kyiv residents have access to an office equipped with generators, water, etc. The office is a 2-minute walk from the Taras Shevchenko metro station.
Education and career development: We offer in-house training, our own library, a community for sharing experience, and participation in key IT industry events. We support Lifelong Learning — we encourage learning and reimburse the cost of external courses.
Paid days off and vacation. You can take a day off or vacation at any time you need it without any additional explanation
Openness and feedback. We have no taboo topics and no excessive subordination
Take care of your health. We care about you, providing 10 paid sick days per year.
Team building. Every year we hold a large-scale in-person event - Support Meetup, where you can meet all your colleagues, learn company news and just have a great time

Our work is inspiring because we connect millions of people around the world every day.

You can learn more about Quarks on social media.

Do you want to be a part of the team? We are waiting for your CV

Average salary estimate

$50000 / YEARLY (est.)

min

max

$40000K

$60000K

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What You Should Know About Customer Support Representative (English), Quarks

Welcome to Quarks, where we are on a mission to connect people through technology! We are excited to invite a new Customer Support Representative to join our passionate team. At Quarks, a pioneering Ukrainian company, we develop innovative products and technologies for Social Discovery and online dating. Our flagship service, Kismia, is an international dating platform that serves millions of users across the globe. As a Customer Support Representative, your role will be vital in our quest to provide exceptional support, ensuring users have the best experience possible. Your day-to-day will involve resolving user issues and answering frequent questions through chat and support tickets. We require fluency in English (Upper-Intermediate+) and Ukrainian, along with excellent communication skills. If you've handled customer support with tools like Zendesk, that’s a big plus! We cherish our team culture—expect support, humor, and a competitive salary that rewards your hard work. Your well-being matters to us, so we offer a remote work lifestyle with flexible hours, assuring work-life balance. With us, you can enjoy learning opportunities, paid vacation days, and a healthy work environment. We are keen to meet quirky individuals who thrive in fast-paced settings and are excited about making connections globally. Let's make each day unique while helping people find love online! If this sounds like you, we can't wait to receive your CV!

Frequently Asked Questions (FAQs) for Customer Support Representative (English) Role at Quarks

What are the primary responsibilities of a Customer Support Representative at Quarks?

As a Customer Support Representative at Quarks, you will be responsible for providing exceptional support to users of our Kismia platform. Your duties will include resolving user issues, evaluating the problem's root cause, and communicating effectively to resolve payment issues. You will handle inquiries via chat and support tickets while ensuring adherence to established communication procedures and guidelines.