Collections Supervisor

About Quench

Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year.  We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Quench bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement.  Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan.  Headquartered in King of Prussia, PA, Quench has more than 1,200 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit www.quenchwater.com.  

About Culligan

Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solution for businesses. Culligan's network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many of Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com. 

Values: 5Cs

Culligan as One

Customers come first

Commitment to Innovation

Courage to do what's right

Consistently deliver exceptional results

The Position

The Collections Supervisor is responsible for implementing and managing collections projects to improve quality, reduce costs, increase productivity, accuracy, efficiency and reliability. This role is also responsible for analyzing current processes and systems and identifying strengths and weaknesses while making recommendations for continuous improvement.

Essential Functions

· Lead a team managing key collections processes including, but not limited to, first and third-party agency relationship, bankruptcy, pre-paid purchases and repossession.

· Research, analyze, and recommend changes to the Collections processes to improve overall performance.

Identify training gaps and assist in creating related documentation and delivering training.

· Create SOPs for new and existing collections processes.

· Develop cross-functional strategic relationships with other departments leveraging their skills and knowledge to brainstorm, solve difficult problems and create better outcomes.

· Create reports used to analyze and actively manage quantitative and qualitative performance metrics to achieve the best results.

· Handle and resolve escalated customer issues.

Qualifications

· 2+ demonstrated supervisory experience.

· Prior experience managing projects and processes to achieve meaningful outcomes.

· Demonstrated leadership and teamwork.

· Critical thinking skills with the ability to make the tough call and course correct as needed.

· Time management skills which allow for timely completion of deliverables.

· Recognizing and mitigating risks to maximize effectiveness of a project or process.

· Meticulous attention to detail to ensure that all of the requirements have been captured prior to implementation.

· Analytical skills and prior use of metrics to determine needs and create appropriate project plans.

· Must have a “customer-centric” attitude with an eagerness to provide world-class customer service.

· Ability to communicate clearly and professionally, both verbally and in written correspondence

· Must be extremely organized, detail oriented, resourceful and thorough in a fast-paced environment.

· Ability to work in a team and across different departments.

· Knowledge of Microsoft Office (Outlook, Excel, Word)

· Bachelor’s degree desired

We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.

Employee Referral Program

At Quench, we understand that our greatest asset is our team members, and we value your support in helping us discover exceptional talent. That is why we are excited to introduce the new Quench Talent Referral Program – an innovative initiative designed to recognize and reward your contributions to our growing team. 

To learn more about this program please click the following link: https://onfirstup.com/Quench/quench/contents/36946818?tok=adda9212-c825-4dce-9271-d086ecfcc707_17847637