Physician Account Manager

As a Physician Account Manager, your primary responsibilities include managing accounts through ongoing business reviews, ensuring customer retention, driving growth in key accounts, and identifying upselling opportunities. You will work collaboratively with Physician Account Executives to resolve specific service issues, partner with the Customer Solutions Group for effective problem resolution, and provide education on new laboratory technologies.

To apply for the Physician Account Manager position, you should have a Bachelor’s Degree and three to four years of experience in sales or account management, ideally within the healthcare industry, particularly in diagnostics. Strong communication, planning, and organizational skills are essential, along with familiarity with Microsoft software and a solid understanding of business economics.

A Physician Account Manager contributes to sales growth by actively managing customer relationships, performing business reviews to identify needs, and leveraging upselling and cross-selling opportunities. Collaborating with Physician Account Executives and utilizing various resources effectively enhances the potential for growth in assigned territories.

Successful Physician Account Managers possess strong relationship-building skills, excellent oral and written communication abilities, and solid organizational talents. Being adept with technology and having a sound understanding of the healthcare sector, especially laboratory diagnostics, also significantly contributes to their effectiveness in the role.

Yes, this position requires weekly travel around the Austin, San Antonio, New Braunfels, and Hill Country regions. As a Physician Account Manager, you will engage directly with clients in the field, making travel an integral part of the job to ensure personalized service and relationship building.

When answering this question, highlight specific sales experiences relevant to the healthcare or diagnostic fields. Discuss particular achievements, strategies you used to build client relationships, and how you navigated challenges to drive sales growth in your previous positions.

Explain your approach to conflict resolution and provide examples. Show how you take the initiative to communicate with all relevant parties, ensure timely follow-ups, and build trust with customers throughout the resolution process.

Share your tactics for building rapport, such as understanding their needs, providing ongoing education, and maintaining consistent communication. Discuss your success stories in establishing long-term partnerships with doctors or healthcare organizations.

Provocatively share your knowledge of the laboratory diagnostics sector, including current trends, new technologies, and how they might impact healthcare providers. Convey your enthusiasm and how you leverage this knowledge to better serve clients.

Details about collaboration can illuminate your teamwork skills. Choose an example where you worked with a Physician Account Executive or another relevant department, focusing on the outcome and benefits of your teamwork.

Outline a thoughtful strategy incorporating account management, customer education, and upselling opportunities. Discuss how you would analyze market data to identify top opportunities and tailor your approach to meet those specific needs.

Discuss the importance of ongoing communication, servicing needs, and regular business reviews. Emphasize techniques for regularly soliciting client feedback and adjusting services and support accordingly to maintain satisfaction.

Mention specific sales tools, CRM systems, or data analysis software you've found invaluable in managing accounts. Provide examples of how these tools helped you streamline processes and improve customer satisfaction.

Discuss your passion for healthcare and how you appreciate the opportunity to make an impact in the local community. Mention specific elements of the role or company that resonate with your career goals and values.

Provide insight into your time management skills, such as using calendars, task lists, or prioritization methods. Feel free to showcase a situation where your organizational skills contributed to meeting deadlines or achieving goals.