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Customer Care, Operations Support Lead, Voice of the Customer image - Rise Careers
Job details

Customer Care, Operations Support Lead, Voice of the Customer

Quince aims to offer high-quality products at lower prices, and is searching for a proactive Operations Support Lead to enhance customer experiences through data-driven insights.

Skills

  • Strong analytical skills
  • Excellent writing ability
  • Proficient in JIRA and data tracking tools
  • Project management capabilities
  • Problem-solving mindset

Responsibilities

  • Manage VOC JIRAs and escalate key customer feedback
  • Analyze customer feedback to identify process inefficiencies
  • Report insights to leadership and recommend actions
  • Create and manage VOC improvement project plans
  • Collaborate with internal teams for process enhancements

Benefits

    To read the complete job description, please click on the ‘Apply’ button
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    CEO of Quince
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    Sid Gupta
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    Average salary estimate

    $50000 / YEARLY (est.)
    min
    max
    $48000K
    $52000K

    If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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    Quince is an affordable luxury brand offering high-quality fashion and home goods at radically low prices. The company prides itself in pioneering a manufacturer-to-consumer (M2C) retail model that cuts out financial and environmental waste.

    35 jobs
    MATCH
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    BADGES
    Badge Bipoc LedBadge Family FriendlyBadge Office VibesBadge Rapid Growth
    FUNDING
    SENIORITY LEVEL REQUIREMENT
    TEAM SIZE
    SALARY RANGE
    $48,000/yr - $52,000/yr
    EMPLOYMENT TYPE
    Full-time, on-site
    DATE POSTED
    April 15, 2025

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