Customer Care, Operations Support Lead, Voice of the Customer
Skills
- Strong analytical skills
- Excellent writing ability
- Proficient in JIRA and data tracking tools
- Project management capabilities
- Problem-solving mindset
Responsibilities
- Manage VOC JIRAs and escalate key customer feedback
- Analyze customer feedback to identify process inefficiencies
- Report insights to leadership and recommend actions
- Create and manage VOC improvement project plans
- Collaborate with internal teams for process enhancements
Benefits
Average salary estimate
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Quince is an affordable luxury brand offering high-quality fashion and home goods at radically low prices. The company prides itself in pioneering a manufacturer-to-consumer (M2C) retail model that cuts out financial and environmental waste.
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