Senior Change Management Consultant (D365 or Telephony)

As a Senior Change Management Consultant at Quisitive, your primary responsibilities include assessing the client's current state and identifying change needs, designing change management solutions, developing communication strategies, and facilitating workshops to ensure successful adoption of D365 or Telephony. You'll partner with stakeholders to ensure smooth transitions and measurable success, working on projects that impact client productivity and collaboration.

To qualify for the Senior Change Management Consultant role at Quisitive, candidates should have at least four years of change management consulting experience and a minimum of two years working on D365 or Telephony projects. Knowledge of the ADKAR methodology, PROSCI certification, exceptional communication skills, and the ability to establish strong relationships are also essential.

Quisitive fosters a culture of continuous learning and innovation, providing team members with resources and leadership tools to be successful. As a Senior Change Management Consultant, you will have opportunities for professional development through structured methodologies, workshops, and training sessions, alongside collaborations with highly skilled colleagues.

Project engagement for a Senior Change Management Consultant at Quisitive involves collaborating with internal project managers and technicians, advising on change management aspects, and leading organizational change activities. You'll map project milestones, guide teams towards optimal solutions, and ensure alignment with project goals, making your role vital to project overall health and success.

Yes, the Senior Change Management Consultant position at Quisitive offers the flexibility of remote work, allowing you to perform your role from anywhere in the United States. This provides a great opportunity for professionals seeking a balanced work-life arrangement while contributing to impactful projects.

In your response, focus on specific methodologies like ADKAR or PROSCI that you've applied in previous roles. Discuss instances where you successfully implemented these frameworks, the outcomes achieved, and how they helped organizations navigate change effectively.

Explain your approach to conducting change assessments, including tools you utilize and key indicators you evaluate to determine the client's readiness for change. Illustrate with an example of a past assessment and its impact on the project.

Highlight a specific project, detailing the objectives, your role, and the strategies you implemented. Discuss how teamwork, stakeholder engagement, and communication played crucial roles in achieving project success.

Discuss strategies you employ to recognize resistance early and address it effectively. Include techniques for engaging stakeholders, using communication to overcome objection, and fostering a culture of acceptance for change.

Emphasize the importance of tailored communication plans that target various audiences within an organization. Note how clear and consistent messages help in managing expectations and facilitating smoother transitions.

Briefly outline your process for identifying training needs based on the technology being adopted. Share examples of training programs you've developed, highlighting methods used to ensure engagement and retention among employees.

Discuss crucial skills like communication, problem-solving, adaptability, and empathy. Share how these qualities have influenced your work and helped you build strong relationships with clients and stakeholders.

Elaborate on your organizational skills, focusing on your ability to prioritize tasks, manage timelines, and communicate effectively with various project teams to ensure that all projects stay on track.

Explain the importance of early and continual engagement with sponsors and stakeholders. Discuss strategies such as regular updates, feedback sessions, and transparency in processes to ensure their support and active participation.

Discuss specific KPIs such as user adoption rates, employee feedback, and productivity levels. Highlight how you gather this data and use it to evaluate the overall effectiveness of your initiatives in achieving desired outcomes.