Job Title: L1 AWS Support Engineer
Job Description:
As an L1 AWS Support Engineer, you will be responsible for providing first-level technical support for AWS-based solutions. You will troubleshoot and resolve a wide range of technical issues, including those related to EC2 instances, S3 buckets, and other AWS services.
Key Responsibilities:
Incident Management:
Receive and log incident tickets.
Troubleshoot and resolve basic AWS-related issues.
Escalate complex issues to higher-level support teams.
Monitoring and Alerting:
Monitor AWS environments for performance and availability issues.
Respond to alerts and take corrective actions.
Knowledge Base Management:
Contribute to and maintain knowledge base articles.
Document troubleshooting steps and solutions.
Customer Interaction:
Communicate effectively with customers to understand their issues.
Provide clear and concise explanations of technical issues.
Security:
Adhere to security best practices and policies.
Identify and report potential security threats.
Required Skills and Qualifications:
Technical Skills:
Strong understanding of AWS core services (EC2, S3, VPC, IAM, etc.)
Knowledge of basic troubleshooting techniques.
Familiarity with command-line interfaces and scripting (e.g., Bash, PowerShell).
Deployment and Configuration: Deploy and configure AWS resources as per predefined templates.
Backup and Recovery: Perform regular backups and restore operations.
Cost Optimization: Identify opportunities to optimize AWS resource usage and reduce costs.
Soft Skills:
Excellent communication skills, both written and verbal.
Strong problem-solving and analytical skills.
Ability to work independently and as part of a team.
Customer-focused approach.
Certifications (Preferred):
AWS Certified Cloud Practitioner
Join our dynamic team as a Cloud Engineer I at our innovative company, where we pride ourselves on delivering stellar AWS solutions! This is a fantastic opportunity for individuals looking to kick-start their careers in cloud engineering. As a Cloud Engineer I, you will be the first line of support for our AWS customers, tackling various technical challenges in a collaborative environment. Your day-to-day responsibilities will include managing incidents by receiving and meticulously logging support tickets, troubleshooting basic AWS-related issues, and ensuring efficient escalation of complex scenarios to higher-level support teams. You'll monitor AWS environments for performance and availability, ensuring a seamless experience for our users. Communicating effectively with customers is key; you will need to listen closely to their concerns and explain technical concepts in an understandable manner. In addition to assisting customers, you'll contribute to our knowledge base by documenting your troubleshooting steps and maintaining quality articles that future team members can refer to. We're looking for someone with a solid understanding of AWS core services like EC2, S3, and VPC, alongside a knack for problem-solving and analytical thinking. If you have a passion for learning, a customer-focused approach, and the technical know-how, this could be your next great adventure with us, all from the comfort of your home in Gurgaon, India!
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