Customer Success Manager

About Rad AI

Founded by the youngest US radiologist in history, Rad AI empowers physicians with Al to save time, reduce burnout, and improve the quality of patient care. By combining our deep expertise in healthcare and AI and using one of the largest proprietary radiology report datasets in the world, our AI has uncovered hundreds of new cancer diagnoses for patients and reduced the error rate in tens of millions of radiology reports by nearly 50%. 

We have raised $50+ million to date from venture funds such as Gradient (Google’s AI fund) and ARTIS. We’ve also formed a partnership with Google to collaborate on the future of generative AI to redefine healthcare. Currently, more than 1/3 of radiology groups and healthcare systems, including Kaiser Permanente, HCA Healthcare, and Geisinger, now leverage the latest Gen AI advancements from Rad AI. We're recognized as one of the most promising healthcare AI companies by both CB Insights and AuntMinnie. Come join us in transforming healthcare with AI!

This is what you’ll do:

• Serve as a trusted advisor to Rad AI’s customers through the entire post-sale lifecycle including onboarding, product adoption, and renewal

• Develop and maintain customer relationships across our radiology partners. Proactively manage the customer relationships through regularly scheduled check-in meetings to determine product usage and customer feedback

• Become the trusted partner for the customer on use-case and product functionality. Represent the voice of the customer to our Product and Machine Learning teams

• Ensure a smooth onboarding experience for new radiology partners by engaging and educating IT, executive leadership, and radiologists

• Help customers maximize the value of their Rad AI subscription by  guiding them to adoption and expansion strategies tailored to their practice

• Monitor customer accounts to ensure fast response to customer queries and identify opportunities for continuous improvement

• Drive retention and growth among our customers by understanding their business needs and demonstrating Rad AI products’ value

• Take an active role in building out a world class customer success organization that aims to exceed customer expectations with attentive, responsive, and knowledgeable service

This is who we're looking for:

• At least 2 plus years of relevant customer success, project management, professional services, or similar client facing experience, preferably within a healthcare environment

• Excellent people/relationship management, coaching, and communication skills with the ability to influence others

• Strong project management and organizational skills to prioritize competing priorities, deliver outcomes on a timeline, and build out documentation

• Practical working knowledge of SaaS solutions, implementations, and technical concepts

• Eagerness to continuously learn, adapt, improve, and help others do so in a fast paced, ever changing environment

• Ability to build and maintain relationships with all functions and areas of the company to share in challenges and successes, and work collaboratively towards common goals

• Availability to work Eastern or Central time zone business hours

Preferred Skills:

• Bachelor’s degree or above 

• Growth stage startup experience

• Prior professional consulting or healthcare software implementation experience

• Prior experience with AI/machine learning products

Come join our world-class team as we build and deploy AI solutions that will make a difference in millions of people’s lives. Our team is mission-driven and focused on transparency, inclusion, close collaboration, and building an incredible team.

If you're passionate about driving innovation and delivering impactful reporting solutions, we'd love to hear from you!

Rad AI offers a variety of benefits, including:

• Comprehensive Medical, Dental, Vision & Life insurance

• HSA (with employer match), FSA, & DCFSA 

• 401(k)

• 11 paid company holidays

• Location-flexibility (remote-first company!)

• Flexible PTO policy

• Annual company-wide offsite

• Periodic team offsites

• Annual equipment stipend

At Rad AI, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.