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Staff Software Engineer | Observability

About Ramp

Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 30,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $2B and 20M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $55 billion in purchases each year.


Ramp’s investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.


Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.


About the Role

Ramp is, at its core, an engineering company, and is on a mission to build the best engineering team in the world! They are highly cross-functional, and eager to solve a wide range of engineering challenges. Our ideal candidate has a strong sense of ownership and enjoys owning projects from inception to scaling it in production. We value people who take pride in their work, and show an aptitude for learning quickly whether they’re familiar with our stack or not. As an early employee, you’ll be working with a nimble team of committed and talented engineers and having a large, long-term impact on technical design and engineering culture.

Our ideal candidate possesses a deep knowledge of AWS, or an equivalent cloud provider and will assist in constructing the upcoming versions of our database infrastructure. They have been accountable for deploying production databases and have experience handling scale, concurrency, fault tolerance, and idempotency. They exhibit a strong sense of ownership, promptly addressing high-urgency issues, and they also mentor and foster the growth of every other team member.

What You’ll Do

  • Influence and implement the next generation of Ramp's database, real-time queue, or container orchestration infrastructure

  • Work across our engineering organization to introduce and scale best practices with cloud-native technologies like Cloudflare, Amazon ALB, Service Discovery, ECS/EKS, Celery, Kafka, Amazon Aurora PostgreSQL, Elasticache Redis, and S3

  • Build abstractions within Terraform to simplify the architecture and increase velocity and ownership

  • Find solutions to Ramp's toughest scaling, performance, and low latency problems

  • Participate in an On Call rotation to solve critical production events

What You Need

  • Minimum 4 years of experience shipping high-quality architectures for critical systems preferred

  • Experience implementing modern observability solutions using industry tools (like Datadog, Prometheus, Grafana) and/or architecting custom in-house observability systems spanning metrics, logs, and distributed tracing with demonstrated success in complex, high-throughput environments

  • Production experience in AWS, GCP, or Azure

  • An ability to think through customer requirements and come up with high-impact ways to quickly solve their problems

  • Expertise in a production deployment of Infrastructure-as-Code i.e. Terraform

  • Proficiency in an object-oriented programing language

  • Deep experience in one of the following:

    • Real-time queue systems (e.g. Kafka, Celery, SQS, Temporal)

    • Container Orchestration/Web Server Administration (ECS/Kubernetes, Load Balancing, Gunicorn, Flask)

Benefits (for U.S.-based full-time employees)

  • 100% medical, dental & vision insurance coverage for you

    • Partially covered for your dependents

    • One Medical annual membership

  • 401k (including employer match on contributions made while employed by Ramp)

  • Flexible PTO

  • Fertility HRA (up to $5,000 per year)

  • WFH stipend to support your home office needs

  • Wellness stipend

  • Parental Leave

  • Relocation support to NYC or SF

  • Pet insurance

Other notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Ramp Applicant Privacy Notice

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CEO of Ramp
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Eric Glyman
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Average salary estimate

$125000 / YEARLY (est.)
min
max
$100000K
$150000K

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What You Should Know About Staff Software Engineer | Observability, Ramp

As a Staff Software Engineer specializing in Observability at Ramp, based in the vibrant city of New York, you’ll find yourself at the heart of an innovative financial operations platform that is reshaping how businesses manage their finances. At Ramp, we’re committed to creating an exceptional engineering team and believe that your contributions will be crucial in our mission. You'll have the autonomy to lead projects from their inception to scaling them in production, tackling exciting challenges along the way. Your expertise in AWS or similar cloud providers will play a pivotal role in enhancing our database infrastructure, while your strong ownership will ensure that production issues are resolved swiftly and effectively. Collaborating closely with a talented team of engineers, you will implement cutting-edge observability solutions and will have the chance to mentor your colleagues, fostering growth and embracing a culture of innovation. Ramp thrives on creativity and flexibility, so if you’re passionate about problem-solving, willing to learn, and eager to create impactful technology for diverse businesses, this role is the perfect opportunity for you to shine alongside us. Join us on this incredible journey where your skills and enthusiasm will contribute to making Ramp the most trusted name in financial operations.

Frequently Asked Questions (FAQs) for Staff Software Engineer | Observability Role at Ramp
What are the main responsibilities of a Staff Software Engineer in Observability at Ramp?

As a Staff Software Engineer in Observability at Ramp, you'll influence and implement the next generation of database infrastructure, real-time queue systems, and container orchestration solutions. You'll be tasked with working collaboratively across the engineering team to introduce best practices, manage AWS services, and devise innovative solutions to scaling and performance challenges.

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What qualifications do I need to become a Staff Software Engineer at Ramp?

To qualify for the Staff Software Engineer position in Observability at Ramp, you should have a minimum of four years of experience in high-quality system architecture and a solid background in producing observability solutions using tools like Datadog or Prometheus. Additionally, familiarity with AWS, GCP, or Azure, alongside proficiency in Terraform and object-oriented programming languages, is essential.

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How does Ramp support its Staff Software Engineers in their professional development?

Ramp places a strong emphasis on professional development for its Staff Software Engineers. You’ll have opportunities to mentor junior team members, work on high-impact projects, and participate in an on-call rotation, thus gaining hands-on experience while continually learning the latest technologies and practices in the industry.

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What benefits can Staff Software Engineers expect when working at Ramp?

Staff Software Engineers at Ramp enjoy a comprehensive benefits package, including 100% coverage for medical, dental, and vision insurance, flexible PTO, and a generous 401k with employer match. You also receive a wellness stipend, relocation support, and pet insurance, making it a fulfilling place to work.

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What is Ramp's culture like for Software Engineers?

The culture at Ramp is built on collaboration, ownership, and innovation. As a Staff Software Engineer in Observability, you'll be surrounded by talented individuals who are dedicated to their work and each other's growth. This cross-functional environment encourages creativity and enables engineers to take pride in their contributions to building an outstanding product.

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Common Interview Questions for Staff Software Engineer | Observability
Can you describe your experience with observability tools?

Discuss specific tools you've used, like Datadog or Grafana, and share examples of how you've implemented observability solutions in production environments, addressing challenges and impacts.

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What do you consider when designing cloud-native architectures?

Emphasize considerations such as scalability, availability, and performance. Discuss your approach to leveraging AWS services and how you ensure these architectures meet evolving client needs.

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How do you handle urgent production issues?

Describe your method for identifying, prioritizing, and resolving issues. Highlight your ability to stay calm under pressure and demonstrate how proactive monitoring and communication can help alleviate problems swiftly.

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What experience do you have with Infrastructure-as-Code?

Talk about your familiarity with tools like Terraform, how you've used them to streamline deployments, and examples illustrating the impact this has had on your previous projects.

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Can you explain a complex technical problem you've solved?

Choose a relevant example where critical thinking and technical skills were necessary. Explain the problem, your thought process in finding a solution, and the outcome.

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Describe your experience with database management and scaling.

Discuss the database technologies you've worked with, focus on challenges like concurrency and fault tolerance, and how you've implemented strategies for scaling databases effectively.

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How do you approach mentoring other engineers?

Share your mentoring philosophy, including how you support growth and knowledge sharing, whether through code reviews, pair programming, or structured learning sessions.

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What cloud-native services are you most proficient in?

Outline your experience with specific services like Amazon Aurora or ECS, and explain how you've utilized these to improve application performance or enhance observability.

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What do you think is the future of observability in software engineering?

Discuss trends like increased automation, integration of AIOps, or real-time monitoring advancements, and how these innovations could influence the approach to observability at companies like Ramp.

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How do you prioritize tasks in a fast-paced development environment?

Share your strategies for managing time and priorities, such as agile methodologies or tools that help you stay organized, ensuring you meet deadlines without sacrificing quality.

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Friends Outside of Work
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Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
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Flex-Friendly
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Snacks
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Company Retreats
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Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)

Ramp is a multinational financial technology company headquartered in Manhattan and founded in 2019. We are the fastest-growing corporate card and bill payment platform in the US, and enables billions of dollars in purchases each year.

189 jobs
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BADGES
Badge Flexible CultureBadge Future MakerBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Collaboration over Competition
Growth & Learning
Transparent & Candid
Mission Driven
Diversity of Opinions
Empathetic
Fast-Paced
Rise from Within
Work/Life Harmony
Take Risks
Startup Mindset
BENEFITS & PERKS
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Employee Resource Groups
401K Matching
Paid Holidays
Paid Sick Days
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 21, 2025

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