Outbound Customer Care Associate

**Overview:** We are currently hiring Outbound Customer Care Associates at our client in Oxford, Mississippi. These positions require some onsite work, so must be local candidates. As an Outbound Customer Care Associate, you will be responsible for providing exceptional customer service to borrowers regarding tax-related matters. **Responsibilities:**• Perform outbound tax-related calls to borrowers throughout the workday• Handle and address escalated customer inquiries and concerns effectively• Provide clear, accurate information and assistance regarding tax-related matters• Maintain professionalism and empathy when dealing with challenging situations• *Qualifications:**• High School education required• 2 years of experience in a customer service or related field• Excellent customer service, communication, and problem-solving skills• Ability to work in a fast-paced environment and toggle between screens• Willingness to undergo a background check, including a Criminal Check, Employment/Education verification, and a Drug Screen• *Benefits:**• Competitive hourly rate of $18.49 - $18.50• Temporary opportunity with potential for permanent placement• Comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (based on eligibility)• Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status