Field Applications Technician

The primary responsibilities of a Field Applications Technician at Rapta include providing onsite customer training across North America, becoming an expert in our AI software, delivering train-the-trainer programs, and offering technical support as needed. You'll also be involved in kitting industrial parts, installing Linux OS, and configuring cameras and computers to ensure our customers achieve success.

To qualify for the Field Applications Technician role at Rapta, candidates should possess excellent communication skills, a curious and eager mind, and a collaborative spirit. A nearby location to Lake Oswego, Oregon, is essential due to the on-site nature of the position. Candidates should also be adept with basic hand tools and able to travel extensively throughout North America.

Yes, travel is a significant component of the Field Applications Technician role at Rapta, with travel requirements of up to 50% of the time. This travel involves visiting customer sites across North America to provide training and technical support, making it an important aspect of the job.

Field Applications Technicians at Rapta enjoy a comprehensive benefits package, including full health benefits, dental and vision coverage, and a 401K matching program. These benefits, combined with a dynamic and inclusive work environment, make Rapta a great place to grow your career in technology.

While the basic qualifications are essential, having experience with Linux systems would be highly advantageous for a Field Applications Technician at Rapta. This knowledge can enhance your ability to support our software and provide an even higher level of service to our customers.

In preparing to train a client on our AI software, I would first conduct a needs assessment to understand their existing knowledge and specific requirements. Tailoring the training to their particular context and ensuring ample hands-on practice would be key. I'd focus on making the session interactive and engaging to maximize their learning.

My experience with technical support involves troubleshooting issues effectively while maintaining clear communication with clients. I ensure I understand their problems thoroughly before offering solutions, guiding them through the steps to resolve the issue, and documenting the process to help future users facing similar challenges.

To manage extensive travel effectively, I prioritize organization and planning. I create a detailed itinerary, allowing for adequate rest periods and keeping all necessary materials at hand. Staying adaptable and maintaining open communication with both the team and clients is also vital to address any changes that may occur.

I ensure I embody Rapta's values by consistently demonstrating teamwork, humility, and a commitment to customer success. I actively seek feedback from colleagues and clients to align my actions with company values, and I strive to create a positive and inclusive environment wherever I go.

Hands-on experience is crucial for a Field Applications Technician because it allows me to gain practical insights into system operations and troubleshooting. Being well-versed in hands-on tasks, like assembling parts or configuring systems, enhances my ability to train clients effectively and build their confidence in using our technology.

Before a technical support call, I ensure I have access to the customer's details and specific issues they are facing. Reviewing relevant documentation and potential solutions ahead of time makes me more prepared to assist them efficiently and effectively.

I'm excited about working in AI and manufacturing because I believe it's a transformative space that can solve complex problems and improve productivity. Being part of a team that contributes to reshoring jobs and enhancing manufacturing processes drives my passion for technology and customer success.

One challenging situation I faced involved a client who was overwhelmed during training due to complex software features. I adapted my approach by breaking down the training into smaller, digestible sections and incorporating more visual aids and real-world examples. This not only alleviated their stress but also greatly improved their understanding.

Key qualities for success as a Field Applications Technician include strong communication skills, adaptability, technical competency, and a genuine desire to help others succeed. A collaborative mindset and the ability to problem-solve creatively are also essential.

During busy travel times, I prioritize self-care and stress management strategies. I practice mindfulness and ensure I have downtime between tasks to recharge. Staying organized and maintaining a positive outlook also help me navigate the demands of extensive travel effectively.