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At Recorded Future, we are dedicated to maintaining strong, long-term relationships with our clients. Our mission is to ensure customer satisfaction and loyalty by delivering exceptional value and service. We are seeking a motivated and detail-oriented Renewal Specialist to join our Account Management team in the Sales organization. As a Renewal Specialist, your primary responsibility will be to... retain renewal revenue for Recorded Future’s customer base.
Working closely with Account Managers and Account Executives, you will assist with renewing and retaining business across your assigned territory.
What You'll do as the Renewal Specialist:
• Manage 70+ customer accounts for renewal and retention:
Ensure customer satisfaction and renewals are contracts
• Must meet or exceed assigned targets:
Consistently achieve or surpass company goals for renewal revenue
• Negotiate and protect the renewal revenue stream within assigned territory:
Use strategic negotiation skills to safeguard and enhance revenue
• Drive on-time and accurate renewals:
Adhere to internal processes and procedures for timely and precise renewals
• Maintain consistent and accurate deal progression updates in Ensure all renewals opportunities are accurately tracked from Quote to Close
• Build relationships with internal teams:
Collaborate with various stakeholders to achieve positive outcomes for the company and your customers
What You'll Bring as the Renewals Specialist:
• You're coming from at least 1+ year of sales experience. This could be any form of corporate selling, including:
Inside Sales, Outside Sales, Account Management, Customer Success, etc.
• You have attained a Bachelor’s Degree or higher
• Experience in a competitive, sales-driven environment
• You come from a track record of success and high achievement
• SaaS or High Tech sales experience is preferred
• Security experience is a big plus but not mandatory
• Experience with Channel Sales and Direct Sales are both considered valuable
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