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SDR Manager

About Recurly:

Recurly, Inc., a SaaS company, provides a versatile subscription management platform to manage the entire subscription lifecycle for market-leading brands worldwide. Subscription businesses such as Sling TV, FabFitFun, Cinemark and Fubo.tv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth. Since its launch in 2009, Recurly has deployed subscription billing for thousands of companies across 55 countries. Our platform empowers billions of credit card transactions and has enabled customers to recover nearly $1.2 billion in revenue in 2023.


Recurly is backed by Accel-KKR, a leading technology-focused private equity firm with over $10 billion in capital commitments. The partnership offers Recurly access to significant capital and resources to make continued investments in technology and platform innovation and expand our go-to-market initiatives.


We are growing! Join us to make subscriptions a competitive advantage for businesses worldwide. Are you looking to join a company in a hyper-growth market where every single day provides an opportunity to learn something new, inspire others and to be inspired? Do you feel excited about having a significant impact on growth? Then, don’t wait any longer and join us! 


We are looking for a strong Leader to manage a team of Sales Development Representatives to drive incremental pipeline to our sales funnel resulting in Sales Bookings. You will have the opportunity to refine processes, work closely with prospects and have a direct impact on the sales of the entire organization.  We are looking for someone who is excited to step in and lead by example!


Responsibilities
  • Manage a team of Sales Development Representatives
  • Recruit, hire, and onboard top-tier SDR talent.
  • Provide direct coaching and mentoring with the team in day-to-day calls and activities to demonstrate best practices and professional development
  • Coach individuals on opportunity qualification, productivity, time management, and meeting established activity objectives and quotas
  • Conduct weekly 1:1 and group coaching by listening to calls and providing feedback; leading regular team meetings that include pitch practice and forecasting
  • Work cross-department with Marketing to track campaign effectiveness and marketing lead generation
  • Build out Inbound and Outbound playbooks to standardize and scale processes
  • Optimize lead conversion, in partnership with the sales and demand generation teams,  with a focus on high quality.
  • Build and manage reports to track success metrics of quota attainment, conversion rates, and pipeline generation
  • Development a professional development program for SDRs


Requirements
  • Team-player mentality, mature, hard-working, accountable with business acumen, professionalism, and the ability to be authoritative when necessary
  • 3+ years of direct sales management and/or sales development management within enterprise software companies
  • Must possess strong oral, written, presentation, and interpersonal skills and have experience developing strong internal and external business relationships across various functions and departments
  • Data-driven, continually leveraging insights to drive optimization and performance improvement 
  • Demonstrates professionalism, integrity, assertiveness, adapts quickly to change, and as a catalyst influencing others
  • Experience working in a  B2B SaaS environment
  • Successful track record in meeting pipeline quota objectives
  • Advanced understanding of and experience in qualification and discovery selling
  • Strong interpersonal skills and desire to work in a dynamic and fast-paced environment.
  • Must have the ability to work autonomously and be self-motivated


Benefits:


As a full-time employee, Recurly offers competitive benefits programs, perks and options designed to fit your needs and the needs of your family. We offer medical, dental and vision benefits and a menu from which to choose options that work best for you and eligible dependents. We also offer life insurance, short and long-term disability, hospital indemnity, critical illness coverage, employee accident protection, health savings account (HSA) with company contribution & flexible spending account (FSA) options, employee assistance program, Legal and Pet Insurance.


Other perks may include:

401(k) Retirement Plan and company match

Company equity

Flex Time Off

Company Events

Training/Development

Tuition reimbursement

Commuter benefits

Volunteer opportunities

Monthly internet stipend


Recurly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law. Recurly is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at talent@recurly.com

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CEO of Recurly
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Joe Rohrlich
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Average salary estimate

$90000 / YEARLY (est.)
min
max
$80000K
$100000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About SDR Manager, Recurly

At Recurly, we're on the lookout for an enthusiastic and experienced SDR Manager to join our dynamic team in Austin, TX! As a leading SaaS company specializing in subscription management, we empower renowned brands like Sling TV and FabFitFun to maximize their subscription potential. You will be central to our growth, managing a talented team of Sales Development Representatives while also playing a pivotal role in shaping our sales strategies. Your mission will involve recruiting, onboarding, and nurturing top-tier SDR talent, ensuring that they excel in their roles. You’ll provide hands-on coaching during day-to-day activities, helping the team refine their skills in opportunity qualification, productivity, and time management. Regular 1:1 and group coaching sessions will be key, as will collaborating with our Marketing team to gauge campaign effectiveness. We believe in the power of data, so you'll be building reports to track our success and help optimize lead conversion rates alongside our sales and demand generation teams. If you're a passionate leader with a proven track record in sales management within the B2B SaaS realm, we can't wait for you to make a significant impact on our organization. With your guidance, we'll enhance our sales funnel and drive impressive business growth while having fun doing it. So, if you're excited about shaping the future of subscriptions with us at Recurly, don’t hesitate—apply today!

Frequently Asked Questions (FAQs) for SDR Manager Role at Recurly
What are the main responsibilities of an SDR Manager at Recurly?

As an SDR Manager at Recurly, your primary responsibilities include managing a team of Sales Development Representatives, recruiting and onboarding top talent, and providing coaching on best practices. You'll also monitor and optimize lead conversion rates, collaborate with marketing to assess campaign effectiveness, and develop reports tracking success metrics and quota attainment.

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What qualifications are required for the SDR Manager position at Recurly?

Candidates applying for the SDR Manager position at Recurly should have a minimum of 3 years of sales management experience within enterprise software companies, particularly in a B2B SaaS environment. Strong interpersonal skills, professionalism, and a data-driven approach to optimize performance are also essential.

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How does the SDR Manager at Recurly contribute to team development?

The SDR Manager at Recurly plays a crucial role in team development by conducting regular coaching sessions, leading group meetings for pitch practice, and developing a personalized professional development program for SDRs. This hands-on approach ensures that the team remains motivated and equipped with the skills needed to succeed.

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What is the company culture like for SDR Managers at Recurly?

Recurly's culture for SDR Managers is dynamic and fast-paced, emphasizing teamwork, innovation, and professional growth. As a part of our collaborative environment, you'll have the opportunity to inspire your team while working alongside various departments to achieve common goals, fostering a supportive atmosphere.

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What benefits does Recurly offer to SDR Managers?

Recurly offers a comprehensive benefits package for SDR Managers, including medical, dental, and vision coverage, life insurance, disability options, and a 401(k) plan with company matching. Additionally, employees enjoy perks such as tuition reimbursement, flexible time off, and opportunities for personal development.

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Common Interview Questions for SDR Manager
How do you manage and motivate a sales development team?

In managing a sales development team, it’s crucial to set clear goals, maintain open communication, and regularly provide constructive feedback. By focusing on individual strengths and fostering a supportive team environment, you can effectively motivate your SDRs to achieve their targets.

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What strategies have you successfully implemented to increase lead conversion rates?

Successful strategies to increase lead conversion rates include optimizing outreach processes based on data analysis, refining qualifying criteria to ensure high-quality leads, and providing targeted training sessions that focus on advanced selling techniques, allowing the team to engage prospects more effectively.

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Can you describe your experience with recruiting and onboarding SDRs?

In my previous roles, I have developed a structured recruitment process that emphasizes assessing both talent and cultural fit, followed by a comprehensive onboarding program. This approach ensures that new SDRs quickly adapt, become productive, and align with the company's goals.

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How do you conduct feedback sessions with team members?

I approach feedback sessions as collaborative discussions, where I encourage team members to share their perspectives as well. By actively listening and providing actionable insights based on call analyses, I help them identify areas for improvement while celebrating their successes.

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What tools or metrics do you use to track pipeline and performance?

I use a combination of CRM tools and dashboards to monitor pipeline health and SDR performance metrics, such as lead conversion rates and quota attainment. This data-driven approach allows me to identify trends, optimize strategies, and recognize opportunities for improvement.

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How do you ensure alignment between SDR teams and other departments?

To ensure alignment between SDR teams and other departments, regular cross-functional meetings and collaborative projects are vital. Engaging with marketing, sales, and product teams helps in streamlining goals and ensures that everyone is moving toward shared objectives.

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What techniques do you use to build rapport with prospects?

Building rapport with prospects involves active listening, genuine curiosity about their needs, and tailoring the conversation to align with their challenges. Sharing relevant success stories and case studies also helps in establishing a strong connection.

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How do you handle underperforming team members?

When addressing underperformance, I believe in conducting one-on-one meetings to understand any challenges they may face. Together, we set performance improvement plans that include targeted coaching, additional training, and establishing achievable goals to help them get back on track.

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What is your approach to training new sales representatives?

My training approach for new sales representatives includes a blend of practical training sessions, shadowing experienced team members, and ongoing skill-building workshops. This ensures they develop a comprehensive understanding of our product offerings and sales methodologies.

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What qualities do you think are essential for an SDR Manager at Recurly?

Key qualities essential for an SDR Manager at Recurly include strong leadership skills, the ability to analyze data-driven insights, excellent communication skills, and the capability to inspire and nurture a culture of high performance within the team.

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From software, media and news, to consumer goods, financial services, and insurance—every major industry is being transformed by the power of subscriptions. Today’s most innovative companies are harnessing the power of the subscription model to cr...

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Full-time, on-site
DATE POSTED
December 22, 2024

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