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Commercial Account Executive

About Forma

The market for employee benefits is broken. Companies spend millions annually on employee benefits that employees neither value nor regularly use. Founded in 2017, Forma set out to build a better model by challenging traditional one-size-fits-all approaches.

Forma’s flexible benefits software helps companies offer competitive benefits packages while reducing costs and inefficiencies, by giving employees more choice and flexibility in how they spend their benefit allowances. The platform also saves HR professionals countless hours managing and supporting various point solutions.

Using Forma, companies can select from a suite of products that include Lifestyle Spending Accounts, Health Spending Accounts, Health Reimbursement Arrangements, Flexible Spending Accounts, and more to design and deliver customized benefits programs–all through a single platform. Employees then have three choices to spend account funds: The Forma Store with discounted products and services, The Forma Visa Card, or claim reimbursement backed by Forma’s world-class member support team.

Forma has helped hundreds of the world’s most admired companies, including Stripe, Zoom, Lululemon, and Affirm, design and support flexible, inclusive benefits programs for nearly a million employees. And, we are seeing great success with 75 NPS, and 98 CSAT ratings from members.

Forma is backed by Emergence Capital and Ribbit Capital and has received numerous awards for its exponential growth, its software innovation, and as a “Great Place to Work.” 

About the Role

We are seeking a driven, fun, and collaborative Commercial Account Executive to help us dominate the Benefits Flexible Spending market. You will become an important member of our Revenue organization, leading cross-functional teams throughout the sales process by engaging with benefits brokers and customers to understand their needs and architecting solutions to solve those needs through Forma’s product capabilities. 

This is a full sales cycle role that requires outbound business development experience through the benefit broker channel and direct to customer. The ideal candidate will  have demonstrated the ability to follow a repeatable sales process in order to skillfully guide customers to closed won.

This is an exciting opportunity for the right candidate to help continue the amazing growth story at Forma. You’ll join a team that works hard, doesn’t take themselves too seriously, but is serious about helping each other be world class in everything they do.

You Will

  • Partner with the Business Development and Marketing teams to create a territory strategy, as the owner of your business, that will drive pipeline growth.

  • Be an industry and  product expert that can act as a thought leader and consultant who connects the dots between customers' business problems and Forma’s solutions

  • Be a compelling storyteller who can clearly articulate Forma’s differentiators and our value specific to each unique business interaction.

  • Maintain a deep understanding of both competitive and complementary technologies and how to position Forma in critical negotiations 

  • Follow a sales process and demonstrate operational rigor to drive predictable revenue

  • Collaborate and orchestrate resources from Sales Engineering, Onboarding, Customer Success, and Executive stakeholders to co-sell and meet revenue targets.

  • Work remotely with the ability to travel up to 30% for client meetings.

Preferred Skills

  • 2+ years of experience working in a full cycle sales role with experience closing $50-$100K deals.

  • Deep experience selling into Benefits Brokers and Human Resources at the executive level, specifically Heads and VP’s of Total Rewards and Benefits.

  • Experience with LSA, FSA, and HSA products

  • Experience with enterprise level deals,  long sales cycles and complex buying dynamics

  • Demonstrated business acumen, discovery skill and conversational intelligence

  • Demonstrated ability to distill complex information and articulate value to customers

  • Excellent communicator, presenter and negotiator

  • Demonstrated ability to follow a repeatable sales process 

Benefits and Perks

  • Remote-first working environment

  • Medical, dental and vision insurance plans

  • Employee wellness program

  • One-time home office stipend

  • 401(k) savings plan

  • Flexible PTO policy

  • 12 weeks Parental Leave + 4 additional weeks for the Birthing Parent

At Forma, we value diversity, and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Duties and responsibilities may not all be covered in the description, or may change over time at the discretion of Forma. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Forma, we welcome diverse perspectives, and people who think rigorously / aren't afraid to challenge assumptions. Join us!

Forma Glassdoor Company Review
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Forma DE&I Review
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CEO of Forma
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Jason Fan
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Average salary estimate

$75000 / YEARLY (est.)
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$50000K
$100000K

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What You Should Know About Commercial Account Executive, Forma

At Forma, we're transforming the employee benefits landscape, and we're looking for a Commercial Account Executive to help us lead the charge. If you enjoy a challenge and are passionate about flexible spending solutions, this role could be your perfect fit. As a Commercial Account Executive, you'll be a key player in our Revenue organization, collaborating with cross-functional teams to engage with benefits brokers and customers to identify their unique needs. Your role will involve demonstrating how Forma's innovative platform can meet those needs, helping companies design customized benefits programs. You’ll own the sales process from start to finish, using your outbound business development experience to connect with clients directly and through brokers. We're proud of our friendly and dynamic environment that encourages collaboration, hard work, and a bit of fun along the way. With your skills in storytelling and consultative selling, you'll be the voice of Forma, articulating the value and differentiators of our product offering. Plus, with up to 30% travel for client meetings, you'll have the chance to make lasting relationships. If you're ready to join a fast-paced team that's making a real difference and sees every interaction as a chance to excel, apply now to become our next Commercial Account Executive!

Frequently Asked Questions (FAQs) for Commercial Account Executive Role at Forma
What are the key responsibilities of a Commercial Account Executive at Forma?

As a Commercial Account Executive at Forma, your primary responsibilities include developing a territory strategy for pipeline growth, engaging benefits brokers and customers to identify their needs, and guiding them through the entire sales process. You will also collaborate with cross-functional teams, act as an industry expert, and maintain a deep understanding of competitive landscapes to drive predictable revenue.

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What qualifications are needed for the Commercial Account Executive position at Forma?

To succeed as a Commercial Account Executive at Forma, you should have at least 2 years of full-cycle sales experience, specifically in selling Benefits solutions like LSA, FSA, and HSA products. Experience in closing deals ranging from $50K to $100K, along with a solid track record of engaging senior executives in Human Resources, is essential.

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How does Forma support its Commercial Account Executives in their sales process?

Forma supports its Commercial Account Executives by providing access to resources from Sales Engineering, Onboarding, Customer Success, and executive stakeholders. This collaboration allows you to effectively co-sell and meet your revenue targets while benefiting from a well-defined and repeatable sales process.

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What is the work environment like for a Commercial Account Executive at Forma?

The work environment for a Commercial Account Executive at Forma is remote-first, promoting flexibility and a healthy work-life balance. The team is known for its collaborative spirit and a sense of humor, while maintaining a serious commitment to professional excellence and customer satisfaction.

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What benefits does Forma offer to its Commercial Account Executives?

Forma offers an impressive benefits package for its Commercial Account Executives, including medical, dental, and vision insurance, a wellness program, a home office stipend, and a flexible PTO policy. Additionally, there's a robust 401(k) savings plan and generous parental leave, which underscores our commitment to employee well-being.

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Common Interview Questions for Commercial Account Executive
Can you describe your sales process and how it aligns with the role of a Commercial Account Executive at Forma?

In answering this question, focus on describing your systematic approach to sales, highlighting how you identify customer needs, use discovery skills to gather information, and tailor your pitch accordingly. Emphasize the importance of maintaining operational rigor and how you measure your success throughout each sales cycle.

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How do you plan to engage benefits brokers in your sales strategy?

When discussing this topic, demonstrate your understanding of the broker's role in the sales process. Explain how you would use relationship-building techniques, highlight your experiences in client engagement, and showcase how you communicate value propositions specific to your audience.

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What challenges have you faced in closing deals, and how did you overcome them?

Reflect on specific challenges you've encountered, whether it was negotiating terms, addressing customer objections, or navigating complex buyer dynamics. Provide concrete examples of how you adapted your approach and the strategies you used to turn challenges into successful outcomes.

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How do you stay informed about industry trends and competitive products?

Highlight your passion for continuous learning and staying ahead in the industry. Discuss methods like attending industry conferences, subscribing to relevant publications, participating in online forums, or networking with peers that help you remain knowledgeable about emerging trends and innovations.

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Describe a time you successfully collaborated with a cross-functional team.

Use a STAR (Situation, Task, Action, Result) format to discuss a specific project where teamwork was key. Explain your role in facilitating collaboration, sharing insights, and supporting others, while illustrating how this ultimately contributed to achieving shared goals.

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How do you handle objections from potential clients?

Demonstrate how you approach objections by actively listening to client concerns, empathizing with their situation, and responding with tailored solutions. Your answer should underscore the importance of building trust and rapport when addressing objections.

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What techniques do you use to understand client needs during sales conversations?

Discuss your use of open-ended questions, active listening, and reflective feedback to create deeper conversations with clients. Emphasize your ability to ask probing questions to uncover underlying needs that can lead to effective solutions with Forma's offerings.

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Can you give an example of a successful storytelling approach you've used in a sales pitch?

Offer a specific story that demonstrates your ability to convey a message effectively. Illustrate how you framed a situation or a challenge faced by previous clients and showed how Forma’s solutions provided value, culminating in a successful outcome.

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What steps do you take to ensure a solid follow-up after an initial sales meeting?

Stress the importance of follow-up in sales. Describe your process for summarizing discussion points, confirming any commitments made, and providing additional resources to clients. Show how timely and personalized follow-ups reinforce relationships and keep deals moving forward.

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How would you prioritize your leads and manage your sales pipeline as a Commercial Account Executive?

Outline a systematic approach to prioritizing leads based on potential value, engagement levels, and readiness to buy. Touch on the tools you leverage to track progress and adjust your strategy accordingly, ensuring that you consistently focus on high-impact opportunities.

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Forma is the life benefits platform that makes it easy to design and scale flexible benefits programs— whether your workforce is onsite, remote, or global. With flexible benefits that are delightful, distinct, and designed to support people’s well...

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BENEFITS & PERKS
Dental Insurance
Paid Holidays
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
December 17, 2024

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