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Retail Support Associate FT (Back-up Driver)

Company Description

The targeted hiring range for this full-time position is $15.00 - $19.50 plus commission depending on qualifications; however, the expanded salary range provides opportunities for advancement. Our salary ranges are determined by role, level, and job location. Within the range, individual pay is determined by factors including job-related skills, competencies, experience, and relevant education, training or a combination of these things plus market demand. Your recruiter can share more about the specific salary range and benefits for your location during the hiring process.

Our comprehensive benefits package for full-time employees includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life and disability insurance, generous paid time off and holidays, a 401(k) match, employee discounts, and valuable well-being benefits like free EAP services, financial planning assistance, and well-being coaching all designed to support your health and financial security.

You can find retail jobs just about anywhere. So, why work at Red Wing Shoes? From our purpose-built footwear to our stylishly designed stores, you’ll see the difference. From our life-friendly retail schedules to career advancement, you’ll feel the difference. And, when you create remarkable, in-store experiences for customers who build, shape, and protect the world around them -- you’ll make a difference. We’re not just retail. We are Red Wing.

Job Description

GENERAL PURPOSE OF JOB:

Promote and support our high-quality Red Wing brand image through professional selling, building loyalty and long-lasting relationships with our customers. This is achieved by promoting the Red Wing Shoe Company’s Ultimate Fit Experience (UFX), selling our premium products, and providing conscientious customer service.

ESSENTIAL DUTIES and RESPONSIBILITIES:

  • Guide each customer through RWSC’s Ultimate Fit Experience
  • Provide appropriate accessory recommendation, educate customers on the benefits of each
  • Generate Industrial Sales Leads
  • Achieve and exceed daily productivity and sales goals
  • Maintain the integrity of the sales floor presentation, store signage, and housekeeping standards
  • Maintain proficiency with product knowledge, technical, and operating standards through continuous learning
  • Maintain safe and healthy work environment by following organization standards and legal regulations
  • Restoring footwear exchanges from the truck visits and store for resale
  • Assist the Mobile Sales Representative (MSR) on truck runs, fittings, and onsite service
  • Prepare, load, and unload stock to be placed on mobile unit and in warehouse for the day’s business

OTHER DUTIES AND RESPONSIBILITIES (following duties are required on all positions):

  • Obtain necessary information by maintaining knowledge of RWSC’s electronic communication software
  • Maintain quality service by establishing, following, and enforcing organization quality system standards
  • Uphold Red Wing Shoe Company’s core values
  • Willingness to perform additional duties as required
  • Conduct self-accordance to RWSC policies
  • Build collaborative relationships between you and key people with whom you’ll work or interact with

Qualifications

EDUCATION, EXPERIENCE AND REQUIRED COMPETENCIES:

  • High School Diploma/GED or equivalent work experience
  • 1-2 years relevant experience
  • Results oriented
  • Effective Written/Verbal Communication
  • Computer Utilization
  • Valid Driver’s License required
  • Ability to pass and stay compliant with DOT requirements, which includes a DOT physical and drug screen, and you must be 21 years old. 

ADDITIONAL DESIRABLE QUALIFICATION AND COMPETENCIES:

  • Thorough knowledge of Red Wing Shoe Company’s mission, values, and organization structure
  • Profit and loss knowledge
  • Naturally curious, has passion for new ideas, and looks to drive growth
  • Problem solving
  • Retail Footwear

PHYSICAL DEMANDS:

  • Lifting 50 pounds, bending/squatting to lace shoes, overhead lifting, twisting, climbing a ladder, standing for long periods of time
  • Housekeeping duties including but not limited to: vacuuming, mopping & waxing floors, washing windows, use of disinfectant chemicals, discarding of all trash, maintaining recycling, installing, and maintaining furniture, fixtures, and displays.

WORK ENVIRONMENT:

  • Retail/Warehouse and Mobile Shoe Truck

Additional Information

Red Wing Shoes is an Equal Opportunity Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Individuals with disabilities needing assistance in completing an application may contact [email protected] or call 651-388-8211-.

Please view Equal Employment Opportunity Posters provided by OFCCP at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

All offers of employment are contingent on satisfactory results of a background check.

Red Wing Shoe Company, Inc. is a drug-free workplace.

Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Average salary estimate

$17250 / YEARLY (est.)
min
max
$15000K
$19500K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Retail Support Associate FT (Back-up Driver), Red Wing Shoe Company

Are you ready to step into an exciting career as a Retail Support Associate FT (Back-up Driver) at Red Wing Shoes in Morrow, GA? We’re looking for someone passionate about delivering exceptional customer experiences while showcasing our high-quality footwear. In this full-time role, you'll play an instrumental part in promoting the Red Wing brand by engaging customers with our Ultimate Fit Experience (UFX). You’ll be responsible for guiding customers through the purchasing process, recommending fitting accessories, and just generally ensuring that every visitor leaves our store with a smile. It’s not just about sales; it’s about building lasting relationships. You’ll also be involved in generating leads for industrial sales, maintaining the aesthetic presentation of the store, and ensuring safety and cleanliness—all of which contributes to a welcoming environment for our valued customers. Your daily tasks will often involve loading and unloading stock for our mobile units, assisting the Mobile Sales Representative, and staying updated on product knowledge. To thrive in this role, we require a high school diploma or GED, 1-2 years of relevant experience, and a valid driver’s license. We promote continuous learning and growth, so you’ll have plenty of opportunities to advance your career in our dynamic company. Plus, with a competitive pay structure and a strong benefits package that includes medical, dental, and paid time off, it’s a fantastic place to grow professionally while supporting your well-being. Join Red Wing Shoes and make a difference—you won't just be working in retail; you'll be part of a purpose-driven organization that supports those who help shape and protect the world around them.

Frequently Asked Questions (FAQs) for Retail Support Associate FT (Back-up Driver) Role at Red Wing Shoe Company
What are the primary responsibilities of the Retail Support Associate FT (Back-up Driver) at Red Wing Shoes?

As a Retail Support Associate FT (Back-up Driver) at Red Wing Shoes, your main duties include providing excellent customer service by guiding customers through the Ultimate Fit Experience, recommending footwear accessories, generating industrial sales leads, and maintaining the store's presentation standards. You'll also assist in loading and unloading stock for our mobile sales operation, ensuring a safe and orderly environment.

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What qualifications do I need to apply for the Retail Support Associate FT (Back-up Driver) position at Red Wing Shoes?

To be considered for the Retail Support Associate FT (Back-up Driver) role at Red Wing Shoes, you need to have a high school diploma or GED along with 1-2 years of relevant experience. A valid driver’s license is essential, and you must be capable of meeting DOT requirements, which include passing a physical examination and drug screening.

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What benefits does Red Wing Shoes offer to full-time Retail Support Associates?

Red Wing Shoes provides a comprehensive benefits package for full-time Retail Support Associates, including medical, dental, and vision coverage, health savings accounts, life and disability insurance, and generous paid time off. You'll also benefit from a 401(k) match, employee discounts, and wellness services designed to enhance your health and financial security.

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How can a Retail Support Associate at Red Wing Shoes contribute to customer loyalty?

A Retail Support Associate at Red Wing Shoes contributes to customer loyalty by providing an exceptional in-store experience through professional selling techniques and personalized customer interactions. By promoting our Ultimate Fit Experience and building meaningful relationships, associates ensure that customers not only leave satisfied but also want to return for future purchases.

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What physical demands should I expect as a Retail Support Associate FT (Back-up Driver) at Red Wing Shoes?

In the Retail Support Associate FT (Back-up Driver) position at Red Wing Shoes, you can expect to lift up to 50 pounds, assist with housekeeping tasks, and spend long periods on your feet. The role may also involve bending, squatting, and climbing ladders, so physical stamina and strength are important to successfully navigate these requirements.

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Common Interview Questions for Retail Support Associate FT (Back-up Driver)
Can you describe your experience in customer service?

In preparing for your interview, think about specific examples where you successfully resolved customer issues or enhanced their shopping experience. Share any relevant roles where you built strong customer relationships, which is vital for the Retail Support Associate position at Red Wing Shoes.

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How would you promote the Ultimate Fit Experience to a customer?

When asked about the Ultimate Fit Experience during your interview, outline how you would engage with customers by asking about their needs and educating them on the benefits of our product range. Showing genuine enthusiasm and knowledge will be key to your success.

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What strategies do you use to meet sales goals?

Discuss your proactive approach to achieving sales targets, whether it's through upselling, fostering customer rapport, or tracking personal performance metrics. Providing specific examples from past experiences will highlight your ability to succeed in the role.

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How do you handle difficult customers?

Describe your conflict resolution skills, emphasizing your patience, active listening, and ability to empathize with the customer’s concerns. Illustrate this with a past experience where you turned a negative situation into a positive one.

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What interests you about working for Red Wing Shoes?

Express your excitement about the company’s mission, values, and commitment to quality. Maybe share why the footwear industry appeals to you and how you align with their dedication to customer service and innovation.

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How would you maintain the store's presentation standards?

Discuss your organizational skills and attention to detail in ensuring product displays are appealing and well-stocked. Share methods you've used in previous roles to keep store environments clean and welcoming.

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What do you know about Red Wing Shoes?

Showcase your knowledge about Red Wing Shoes, including their legacy in the footwear industry, commitment to quality craftsmanship, and their position as a leader in safety footwear. This will demonstrate your genuine interest in the brand.

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Can you explain your understanding of the retail sales process?

Talk through the stages of the retail sales process from greeting customers to closing the sale. Highlight how your understanding of this process can help you as a Retail Support Associate in creating an unforgettable shopping experience.

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How would you approach generating industrial sales leads?

Describe your strategic thinking abilities and how you would use your interpersonal skills to connect with potential clients. Discuss any relevant tactics you’ve previously used to build a client base in retail settings.

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What are your thoughts on teamwork in a retail environment?

Emphasize the importance of collaboration, communication, and mutual support among team members. Share a past experience where teamwork contributed to the success of a project or store performance.

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Founded in 1905, Red Wing Shoes is an American footwear company that carries a full line of work boots for all industries and work sites. Red Wing is headquartered in Red Wing, Minnesota.

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DATE POSTED
March 18, 2025

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