Assistant Manager - REEDS Jewelers, Fayette Mall

As an Assistant Manager at REEDS Jewelers, you will oversee daily store operations, inspire staff to deliver outstanding customer service, and manage the repair department. You will partner closely with the Store Manager, helping with various administrative tasks including payroll, daily reports, scheduling, and sales goals communication. Your role also includes coaching team members on performance and professionalism, ensuring not only operational excellence but also a supportive and motivating workplace for everyone.

To apply for the Assistant Manager position at REEDS Jewelers, you should have a High School Diploma or equivalent, with proven written and verbal communication skills. Experience in retail and customer service is essential, ideally with at least one year of management experience. Familiarity with technology such as iPads or smartphones is a plus, and bilingual candidates are encouraged to apply. This combination of skills and experience will help you thrive in the role.

At REEDS Jewelers, the Assistant Manager position offers a competitive hourly base pay rate complemented by monthly commission opportunities. In addition to financial rewards, we provide a comprehensive benefits package including health, dental, life insurance, 401k retirement plans, merchandise discounts, and various career growth opportunities, ensuring our team members are well taken care of.

The work environment at REEDS Jewelers is one of collaboration, positivity, and commitment to customer service excellence. As an Assistant Manager, you will be part of a supportive team that values diversity and encourages individual growth. Our family-owned structure means that every team member’s contributions are valued, fostering a sense of belonging and teamwork that makes REEDS not just a workplace, but a community.

Certainly! The Assistant Manager position at REEDS Jewelers is designed to prepare you for further advancement within the company. As you develop skills in operational responsibilities, team development, and leadership, you’ll be well-positioned to elevate to a Store Manager or other higher-level roles. Our commitment to internal promotions means that you can build a long-term, fulfilling career with us.

When answering this question, highlight your previous retail experiences, focusing on specific achievements such as increasing sales or improving staff performance. Be sure to mention any relevant management responsibilities you've held, including team training, scheduling, or conflict resolution, which showcase your ability to lead effectively in a retail environment.

It's important to demonstrate your customer service skills here. Explain a specific strategy for addressing customer complaints, such as actively listening, empathizing, and finding a solution that meets their needs. Highlight your patience and commitment to providing excellent service, reflecting REEDS Jewelers’ standards.

Discuss the importance of recognizing individual achievements and fostering a supportive culture. Share specific strategies like setting clear goals, offering incentives, and encouraging open communication to keep your team motivated and invested in the store’s success.

Explain your approach to prioritization, such as assessing urgent needs versus long-term goals. You might describe using to-do lists, delegating tasks when appropriate, or focusing on customer service as a priority. This reveals your organizational skills and understanding of a fast-paced environment.

Discuss your strategies for driving sales, such as analyzing sales data, identifying trends, and implementing promotional campaigns. Highlight your experience in coaching your sales team to upsell or cross-sell effectively, demonstrating your proactive approach to achieving sales goals.

Here, you should express your understanding of REEDS Jewelers’ history, values, and commitment to customer service. Mention how their family-owned background promotes a positive workplace culture, fostering teamwork and growth, aligning with your personal values and work style.

Share a specific example of how you onboarded a new employee, detailing your training methods, tools used, and how you gauged their progress. Highlight any adjustments made based on their learning style and how it contributed to their success, showcasing your leadership and mentoring abilities.

Discuss the importance of accurate inventory tracking and regular audits to prevent shrinkage. Describe specific methods you've used in the past to maintain inventory accuracy, conduct audits, and train staff on asset protection protocols, reinforcing your operational knowledge.

Talk about fostering open communication, team-building activities, and individual recognition programs. Share how you’d create a supportive environment where team members feel valued and encouraged to grow, which aligns with REEDS Jewelers’ values.

Discuss your familiarity with retail technology tools, including POS systems and inventory management software. You can mention specific instances where you’ve used technology to enhance customer service or streamline operations, illustrating your adaptability and tech-savviness.