Assistant Manager - REEDS Jewelers, Jacksonville Mall

As an Assistant Manager at REEDS Jewelers, you'll inspire associates to provide stellar customer service and collaborate closely with the Store Manager in managing daily operations. This involves overseeing the repair department, enhancing customer service standards, and supervising merchandise flow and asset protection practices.

To qualify for the Assistant Manager role at REEDS Jewelers, candidates should possess at least a high school diploma or equivalent. Additionally, proven retail and customer service experience, along with strong written and verbal communication skills, are essential. Management experience is preferred and bilingual skills can be an asset.

The Assistant Manager at REEDS Jewelers plays a key role in team development by assisting the Store Manager in recruiting, training, and coaching new team members. This involves conducting performance discussions and fostering a professional atmosphere that encourages growth and collaboration among the staff.

REEDS Jewelers provides a smoke and drug-free workplace that values diversity and inclusion. As an Equal Opportunity Employer, we ensure that hiring decisions are made without regard to race, religion, gender, or other protected statuses, creating a respectful environment for all our employees.

Assistant Managers at REEDS Jewelers enjoy a comprehensive compensation package that includes base pay complemented by monthly commissions, health, dental, life, and LTD insurance options, a 401(k), merchandise discounts, and career growth opportunities, highlighting our commitment to employee well-being.

When discussing your customer service experience, focus on specific instances where you went above and beyond to assist customers. Highlight your ability to solve issues, create positive experiences, and train or coach team members in delivering excellent service.

Describe your leadership style in terms of collaboration, encouragement, and empowerment. Discuss how you aim to motivate your team, provide constructive feedback, and create a positive work culture that aligns with REEDS’ family-oriented values.

Address a difficult customer by demonstrating your problem-solving skills. It’s important to listen actively, empathize with their concerns, and work to find a solution that aligns with both the customer's needs and the company's policies.

Discuss strategies that involve team motivation, setting measurable targets, and utilizing data to track performance. Share how you would encourage upselling and cross-selling while creating a supportive environment that celebrates team achievements.

Share your techniques for prioritizing tasks, such as using to-do lists or digital planners. Provide examples of how you allocate time effectively, especially during busy periods, ensuring both customer service and operational responsibilities are met.

Offer a specific example that discusses your training approach, what materials or resources you provided, and how you ensured the new hire felt supported throughout their onboarding process. Highlight the positive outcomes as a reflection of effective training.

Detail your past management experiences, emphasizing how you’ve developed team dynamics, handled performance issues, and fostered a collaborative environment. Provide examples of how these experiences prepare you for the Assistant Manager role at REEDS Jewelers.

Discuss methods you would use to evaluate team performance, such as setting clear benchmarks and offering regular feedback. Mention the importance of recognizing achievements and providing support where improvement is needed.

Share your knowledge of REEDS Jewelers’ history as a family-owned company that values quality and customer satisfaction. Convey your enthusiasm for being part of a team that reflects these values and how you’re excited about contributing to its legacy.

Explain how the variety of responsibilities in this role, including team management, customer relations, and operational oversight, will equip you with essential skills and experience that will be invaluable for your career progression within the company.