Assistant Manager - REEDS Jewelers, Peachtree Mall

As an Assistant Manager at REEDS Jewelers, you'll be responsible for leading the store's associates to provide exceptional customer service while supporting the Store Manager in daily operations. This includes managing the repair department, overseeing merchandise flow, and ensuring asset protection during transfers. You'll also be involved in training and coaching team members, assisting with payroll, scheduling, and communicating sales goals.

To be considered for the Assistant Manager role at REEDS Jewelers, candidates must possess a High School Diploma or equivalent. Proven written and verbal communication skills, demonstrated teamwork abilities, and at least one year of retail or customer service experience are essential. Management experience is preferred, and familiarity with technology such as tablets and smartphones is a plus. Bilingual candidates are encouraged to apply.

As an Assistant Manager at REEDS Jewelers, you’ll be in a unique position to learn from the Store Manager and take on increased responsibilities. The role is designed to prepare you for growth within the company through exposure to operations, team management, and strategic planning. By actively participating in training and coaching new associates, you can enhance your leadership skills and pave the way for potential advancement.

REEDS Jewelers provides a comprehensive compensation package for its Assistant Managers, which includes health, dental, and life insurance, along with long-term disability coverage. Additionally, employees are eligible for a 401(k) plan, merchandise discounts, and opportunities for career growth. We’re committed to providing a positive work environment that supports teamwork and personal development.

REEDS Jewelers fosters a welcoming and supportive store environment that emphasizes quality customer service and teamwork. As an Assistant Manager, you’ll play a crucial role in creating a positive atmosphere for both customers and employees. You’ll collaborate closely with the Store Manager to ensure that operational policies are followed and that all team members are motivated to perform their best while enjoying a smoke and drug-free workplace.

To motivate my team at REEDS Jewelers, I would implement regular recognition programs, provide constructive feedback, and encourage open communication. By setting clear goals and celebrating achievements together, I can foster a spirit of teamwork and accountability, which is essential for maintaining high morale and performance.

In handling conflict between team members, I would first facilitate a private meeting to allow each person to express their concerns. I would listen actively and encourage them to find common ground. My aim would be to mediate the situation while promoting respect and collaboration to ensure a harmonious work environment.

In my previous roles, I was responsible for managing the repair department efficiently. This involved maintaining organization, ensuring timely communication with the team regarding repairs, and prioritizing customer service. I would also implement processes to improve workflow and adherence to quality standards to achieve customer satisfaction.

Certainly! In a previous position, a customer was looking for a special gift that was out of stock. I took the initiative to contact the supplier, arranged for a quick delivery, and personally followed up with the customer to ensure they were kept updated on the status. This effort not only resulted in a happy customer but also strengthened their loyalty to our store.

Teamwork is crucial for an Assistant Manager at REEDS Jewelers. It involves collaborating with the Store Manager and other associates to achieve sales goals, improve customer service, and maintain store operations. Encouraging teamwork promotes a positive environment where everyone feels valued and becomes more invested in the store's success.

During busy sales periods, I prioritize tasks and maintain clear communication with my team. I remain calm and focused, delegating responsibilities as needed to ensure that everyone can manage their tasks effectively. By promoting a team-oriented approach, we can turn pressure into a challenge that drives our performance.

Essential qualities include strong leadership skills, effective communication, adaptability, customer service orientation, and a genuine passion for jewelry. An Assistant Manager should be able to inspire and mentor the team, ensuring they are engaged and motivated to meet store goals while providing top-notch service to our customers.

Utilizing technology can significantly enhance our operations at REEDS Jewelers. By implementing modern point-of-sale systems, inventory management software, and customer relationship management tools, we can streamline processes, make data-driven decisions, and improve customer interactions. This ultimately leads to a more efficient and productive store environment.

To ensure high customer service standards, I emphasize training and development for all team members. Regular role-playing and feedback sessions help everyone understand the expectations and techniques for aiming for excellence. I also encourage associates to take ownership of customer interactions, personalizing experiences to foster loyalty.

I plan to grow as an Assistant Manager by actively seeking feedback from the Store Manager and my peers, participating in training programs, and expanding my knowledge of gemology and jewelry. This proactive approach will help me build both my leadership capabilities and technical knowledge, positioning me for further career advancement within REEDS Jewelers.