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Assistant Community Manager

ResponsibilitiesAre you an affordable housing professional looking for an opportunity to grow your leadership skills through training and development? Are you looking to find more than just a job - rather a career filled with purpose? Do you want to make an impactful difference by providing affordable housing to those that need it most?If so, we are looking for you to join our team as a Multisite Assistant Community Manager attwo Low-Income Housing Tax Credit (LIHTC) and (HUD) Project-Based Section 8/PBRA communities: a 62-unit multifamily property in White Plains, NY, and a 52-unit elderly/disabled property in Port Chester, NY.Compensation:• $26.00 - $28.17 / hour• Annual Performance BonusWHY YOU'LL LOVE IT HERE• Lots of paid time off (19+ days!) - we value your life outside of work.• Customizable total rewards package - pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program• Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs• Mental health resources, such as counseling, are available to our team members• Fertility benefits - such as surrogacy, adoption assistance and more!• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!• Grow with us - learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available...and so much more!WHAT YOU'LL BE DOING AS AN ASSISTANT COMMUNITY MANAGER• Support our properties and teams in a critical way by representing us to residents, employees, and agency partners.• Assist in leading day-to-day property operations and ensure financial targets and compliance standards are met.• Support our leasing team; conduct leasing and move-in activities for each property as needed.• Manage our re-certification process, ensuring on-time, and accurate completion.• Conduct unit inspections to ensure compliance with applicable program standards.• Utilize the property management system to oversee all resident transactions.• Issue and deliver resident notices as needed - e.g., late payments, returned checks, etc.• Collect rents and oversee building staff as manager-on-dutyQualificationsWHO WE ARE LOOKING FOR• You have at least 1 year of property management experience with knowledge of HUD Project Based Section 8, Low Income Housing Tax Credit (LIHTC), and/or other affordable housing programs• Bilingual Spanish preferred• Experience with Real Page One-Site is a plus• Must be able to commute to properties in Port Chester, NY and White Plains, NY.• You are committed to exceed expectations of those around you by providing exceptional service• You bring determination each day - embracing constructive criticism and pushing to get better• You believe in teamwork - that we are better, together• You are trustworthy and reliable to do the right thing - no matter what• You welcome everyone and know the best ideas are born through diversity of thought and perspectiveA BIT ABOUT USAt Related we believe in enriching lives through affordable housing. Today, Related Affordable owns and preserves one of the largest affordable housing portfolios in the nation. The company is driven by the belief that everyone deserves a quality home and works hard to deliver that for communities across the country.The" secret ingredient" to our success is our employees' genuine empathy, and we believe in investing in our talent and cultivating a positive, team-oriented environment where every voice is valued. Employees are encouraged to take on new challenges boldly, transcend the status quo, and demonstrate a strong entrepreneurial spirit.Join our mission of creating thriving communities and making a difference in the world!Are you ready to change lives and partner with us as an Multisite Assistant Community Manager? Great, APPLY NOW for immediate consideration - we can't wait to speak with you!#rmc#affnyuphud section 8 lihtcOverviewRelated Affordable spearheads Related's initiatives to preserve and enhance the nation's affordable housing supply. With over 50 years of experience in affordable housing acquisitions and development, Related Affordable is renowned nationally for its financing, preservation, and rehabilitation innovation. Presently, Related Affordable manages one of the largest affordable housing portfolios in the United States. Our team is committed to the principle that everyone deserves a quality home, and we tirelessly strive to fulfill this mission in communities nationwide. Visit our website for more information: Related Affordable Housing.Related is an Equal Opportunity EmployerRelated values diversity in backgrounds and experiences. We are proud to be an equal-opportunity employer and are deliberate about the team and culture we are building. We aim to ensure competitive total compensation commensurate with experience, workplace geography, and market standards.Related will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state, and local laws.For information about how we use your personal information, including information submitted for career opportunities, please review our Privacy Policy at https://www.related.com/privacy-policy

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What You Should Know About Assistant Community Manager, Related

Are you ready to take on a fulfilling role as an Assistant Community Manager with Related Affordable in the beautiful White Plains, NY? This is more than just a job—it’s a chance to make a genuine impact in the community. As an Assistant Community Manager, you’ll play a vital role in the day-to-day operations of two thriving properties, ensuring that our residents enjoy the affordable housing they deserve. Your responsibilities will involve overseeing leasing and move-in activities, managing re-certification processes, and conducting inspections to ensure compliance with important standards. You'll be the friendly face of our team, representing us to residents and ensuring that their needs are met with exceptional service. At Related Affordable, we believe in investing in our employees and providing opportunities for growth—whether through learning programs or internal advancement. Plus, our comprehensive benefits package will support not just your career, but your well-being too. With options for mental health resources, paid volunteer time, and generous paid time off, you’ll find more than just stability in this role; you’ll discover a supportive community that values you. We’re eager to find passionate individuals who share our commitment to excellence and empathy in affordable housing. If you're driven, reliable, and ready to take on a new challenge with a fantastic team, don't wait! Join us as an Assistant Community Manager and help us make a difference in people's lives!

Frequently Asked Questions (FAQs) for Assistant Community Manager Role at Related
What are the primary responsibilities of the Assistant Community Manager at Related Affordable?

As an Assistant Community Manager at Related Affordable, your primary responsibilities will include overseeing daily property operations, managing leasing processes, ensuring compliance with HUD standards, conducting unit inspections, and acting as a liaison between residents and the management team. You will play an essential role in meeting financial targets and providing exceptional service, making a real difference in the lives of our residents.

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What qualifications are required for the Assistant Community Manager position at Related Affordable?

To be considered for the Assistant Community Manager position at Related Affordable, you should have at least one year of property management experience, preferably with knowledge of HUD Project Based Section 8 and LIHTC. Bilingual Spanish skills are a plus, along with familiarity with Real Page One-Site software. Strong teamwork, communication skills, and a commitment to excellence are essential attributes for this role.

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What is the work environment like for an Assistant Community Manager at Related Affordable?

The work environment at Related Affordable for an Assistant Community Manager is collaborative and focused on positive outcomes. You will be part of a passionate team dedicated to making an impact in the community through affordable housing. The company promotes a culture of empathy, diversity, and teamwork, ensuring that all team members feel valued and supported in their growth and contributions.

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How much can you earn as an Assistant Community Manager at Related Affordable?

As an Assistant Community Manager at Related Affordable, you can expect a competitive hourly wage ranging from $26.00 to $28.17, along with opportunities for an annual performance bonus. This compensation package reflects our commitment to recognizing and rewarding the hard work and dedication of our employees.

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What benefits does Related Affordable offer to their Assistant Community Managers?

Related Affordable offers a robust benefits package for its Assistant Community Managers, including generous paid time off (19+ days), customizable medical, dental, and vision plans, financial wellness perks like 401(k), employer-paid life insurance, and mental health resources. Additionally, you'll find support for professional development through training programs and tuition reimbursement, emphasizing our commitment to employee well-being and career growth.

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Common Interview Questions for Assistant Community Manager
Can you describe your experience with affordable housing programs as an Assistant Community Manager?

When answering this question, highlight your relevant property management experience, particularly with HUD programs, LIHTC, or similar affordable housing initiatives. Discuss specific tasks you managed, such as re-certification processes or compliance checks, demonstrating your expertise and commitment to assisting diverse communities.

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How do you handle conflicts with residents or staff?

A great way to answer is to emphasize your communication and conflict resolution skills. Describe how you would approach the situation calmly, listen to both parties, and work toward a mutually beneficial solution. Illustrate this with a real-life example, if possible, to show your practical experience in handling difficult situations gracefully.

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What strategies would you implement to improve community relations as an Assistant Community Manager?

Discuss the importance of community engagement and relationships. Explain how you would host events or create programs that foster connections among residents, and how open communication and feedback channels can enhance trust. Providing specific examples from your past roles would strengthen your response.

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How do you ensure compliance with housing regulations?

Explain your systematic approach to compliance—mentioning regular staff training, thorough documentation, and consistent audits. Discuss your familiarity with HUD regulations and your proactive stance on ensuring all aspects of property management meet or exceed these standards.

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Describe your experience with property management software.

Point out your experience with property management software, mentioning Real Page One-Site or similar tools. Explain how you've used these systems to manage leases, conduct inspections, and streamline property operations. Providing a specific instance where software improved efficiency would be beneficial.

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What motivates you to work in affordable housing?

Share a personal connection or reflection on why affordable housing matters to you, emphasizing your passion for making a difference in people's lives. Highlight how this motivation drives you to engage with the community and strive for excellence in service provision.

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How do you manage multiple properties effectively?

Talk about your organizational skills and the tools or strategies you use to keep track of tasks across multiple properties—such as prioritizing based on urgency or implementing checklists. Mention the importance of strong communication with staff at each property to ensure cohesive operations.

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How do you deal with compliance issues you may identify during inspections?

Your answer should illustrate your proactive approach to compliance. Stress the importance of addressing issues immediately, developing an action plan to rectify them, and documenting the entire process. Provide an example from your past work where you successfully resolved compliance issues.

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What role do you believe teamwork plays in property management?

You're on the right track by highlighting that teamwork fosters collaboration, improves problem-solving, and enhances resident satisfaction. Describe experiences where your teamwork skills contributed to achieving goals or resolving challenges effectively.

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What is your approach to maintaining resident satisfaction?

Discuss your strategies for fostering tenant satisfaction—such as regular check-ins, addressing complaints promptly, and soliciting feedback. Provide examples of how you implemented resident engagement activities that built strong community relations and contributed to tenant happiness.

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We strive to transform urban life by creating innovative neighborhoods and supporting nurturing communities. Sustainability: Related is a champion of environmentally conscious real estate. We continuously advance the design, construction and oper...

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Full-time, on-site
DATE POSTED
November 29, 2024

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