Provider Relations Associate (Northwest Nigeria)

Reliance Health’s mission is to make quality healthcare delightful, affordable, and accessible in emerging markets. From Nigeria, Egypt, Senegal and beyond, we offer comprehensive health plans tailored to both employers’ and employees’ needs through an integrated approach that includes telemedicine, affordable health insurance, and a combination of partner and proprietary healthcare facilities.

By leveraging advanced technology, we are transforming the healthcare landscape, making it more efficient and accessible for everyone.

We are currently hiring Provider Relations Associates for a 3-month contract to help grow and manage our provider network in the Northwest region of Nigeria.

• Identify, engage, and onboard healthcare providers in assigned region.
• Negotiate tariffs and contracts with providers, ensuring alignment with Reliance Health’s standards.
• Serve as the primary liaison between Reliance Health and providers, addressing inquiries and resolving issues promptly.
• Conduct regular check-ins to ensure provider satisfaction and compliance with agreements.
• Ensure providers submit accurate documentation (licenses, tariffs, service lists) and adhere to regulatory requirements.
• Maintain up-to-date provider records in CRM systems.
• Provide feedback to improve provider processes and policies.

• Minimum of 1 year in HMO operations, provider relations, sales, or customer success in healthcare.
• Candidate must be based in any of these North West states: Jigawa, Kaduna, Kano, Katsina, Kebbi, Sokoto or Zamfara.
• Familiarity with health insurance processes (tariff negotiation, claims, provider onboarding) is a must.
• Fluent in Hausa (verbal/written) to engage local providers.
• Strong negotiation, communication, and problem-solving skills.
• Proficiency in Excel (e.g., dashboards, basic functions) and CRM tools (e.g., Zoho) is a plus.
• Self-motivated, able to work independently in a remote setup.
• Willingness to travel within assigned regions as needed.

At Reliance Health, we prioritize our people and their well-being. Our benefits package is designed to support your success, growth, and happiness. Here’s what you’ll enjoy:

• Competitive Salary and Benefits
  We offer a salary that’s benchmarked against the best in the industry, ensuring your expertise and impact are fully rewarded.
• Premium Health Insurance
  Comprehensive health coverage for you and your family, because your well-being comes first.
• Meaningful Impact
  Play a key role in transforming customer experiences and shaping healthcare innovation.
• Collaborative Work Culture
  Join a supportive, inclusive, and team-focused environment that celebrates diversity.
• Growth Opportunities
  Access tools, mentorship, and resources to elevate your skills and career.
• Learning & Development Allowance
  We provide an allowance to support your ongoing professional growth and skill enhancement.

This is more than a job—it's a chance to grow, thrive, and make a real difference. At Reliance Health, your journey matters.