Job details

Convention Services Manager

Position Summary:To coordinate, manage, and prepare all event documentation and coordinate with Sales, property departments and client to ensure consistent, high level of service throughout all phases of property events. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities by up-selling and offering enhancements.Responsibilities:• Know your work schedule and follow it with a high degree of reliability.• Work in a cooperative and friendly manner with fellow associates.• Maintain professional attire and personal hygiene.• Maintain a clean, neat and orderly work area.• Read, understand and follow all policies, procedures and practices as stated in the Associate Handbook.• Inform management promptly of any work-related problems or guest complaints.• Practice “aggressive hospitality” and provide guest satisfaction.• Provide for a safe work environment by following all safety and security procedures and rules.• Comply with all applicable federal, state and local laws and ordinances as they apply to the hotel, guests and associates.• Know all emergency procedures (fire, severe weather, bomb threats, guest accidents/illness, etc.).• To negotiate with the guest and other patrons for banquets, meetings and other functions, all arrangements, suggesting menus, bar set up, room arrangements as per policy and procedure. On completion of negotiations, inform other departments of arrangements in writing which are necessary to assure success of the function.• Works closely with set up person for all catering functions to insure maximum utilization of facilities.• Prepare monthly inventory of all catering office supplies and requisition same for General Manager’s approval.• Train, coordinate and supervise regarding the duties of the banquet captain and the banquet staff.• Maintain budgeted sales quotas.• Solicit banquet business, correctly enter bookings in diary and finalize these functions.• Handle changes in information listed on Banquet Event Orders (BEO) effectively.• Finalize details on Banquet Event Order Sheets from the sales department by making customer contact, receiving finalized program and publishing BEO’s for distribution.• Meet or exceed own booking goals each month by talking and personally meeting with customers to sell hotel function space.• Perform MOD responsibilities as directed by property policy.• Accurately prepare weekly forecast for banquet functions.• Provide site tours to potential customers of the hotel’s banquet facilities.• Perform MOD responsibilities as directed by property policy.• May perform additional duties as required.Requirements:• Previous experience in hotel convention sales or related industry• Performs all job duties and responsibilities in an honest and ethical manner and in compliance with all laws, regulations, and Company policies.• Proficiency with MS Word, Excel and PowerPoint.• Excellent communication and public speaking skills.Essential Functions:• Able to communicate accurately and effectively in verbal and written form with guests and associates so as to respond accurately and completely to people to give directions, instructions, information, answer questions and provide service as required.• Use arithmetic to calculate catering/sales figures.• Stand, walk or sit for varying lengths of time.

Average salary estimate

$57500 / YEARLY (est.)

min

max

$50000K

$65000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Convention Services Manager, Remington Hospitality

If you're passionate about creating unforgettable experiences and thrive in a fast-paced environment, we want you to join our team as a Convention Services Manager at our Princeton, NJ property! In this role, you'll be the mastermind behind ensuring that every event runs smoothly from the initial sales process through to the final touch. You’ll get to coordinate with various departments, clients, and guests, upholding our commitment to exceptional service. Imagine brainstorming menus, designing room layouts, and providing invaluable support to our banquet staff while maintaining a keen eye on your inventory and budget goals. You'll be an essential part of our hospitality family, helping to craft memorable occasions and offering enhancements that elevate every event. With your excellent communication skills and attention to detail, you'll not only lead by example but also create a cooperative atmosphere that encourages others to shine. We believe in 'aggressive hospitality,' and as a Convention Services Manager, you’ll embody this philosophy while taking charge of all aspects of event management. Ready to step into a world where every day is different, and every event is a chance to shine? Join us and bring magical moments to life!

Frequently Asked Questions (FAQs) for Convention Services Manager Role at Remington Hospitality

What are the primary responsibilities of a Convention Services Manager at the Princeton, NJ property?

The Convention Services Manager at our Princeton, NJ property is responsible for coordinating all aspects of event documentation and managing the seamless transition from sales to service. This involves negotiating with clients on banquet arrangements, ensuring effective communication between departments, and training banquet staff. The role requires excellent organizational skills to handle bookings, prepare event orders, and maintain our high level of service.