Job details

Associate Manager, Customer Care

Exciting opportunity to join Remote as an Associate Manager, Customer Care, responsible for leading the customer care team and ensuring exceptional service delivery.

Skills

Excellent verbal and written communication skills
Strong reporting and analytical skills
Problem-solving skills
Ability to collaborate with diverse teams
Quick learner with computer skills

Responsibilities

Lead, mentor, and develop a high-performing customer care team
Monitor and manage customer care metrics
Handle escalated customer inquiries and complaints
Develop and implement efficient customer care processes
Collaborate with other departments to enhance customer experience

Education

College degree (Not Mandatory)

Benefits

Unlimited personal time off
Quarterly company-wide day off for self-care
Flexible working hours
16 weeks paid parental leave
Mental health support services
Stock options
Learning budget
Home office budget & IT equipment

To read the complete job description, please click on the ‘Apply’ button

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By Remote

We’re solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly.Our mission is to simplify how companies employ the best talent globally, and help remote organizations do their best work.

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FUNDING

Beyond Series C

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Internet & Web Services

TEAM SIZE