Czech Speaking Customer Service - Remote in Greece

The House of Mercier is excited to announce a remote opportunity for a Czech Speaking Customer Service Representative, based in Greece. In this role, you will provide exceptional support to Czech-speaking customers, addressing their inquiries and assisting with their service needs. Your fluency in Czech and your commitment to delivering excellent customer service will play a vital role in ensuring customer satisfaction and loyalty. Join us in making a difference in our customers' experiences!

Responsibilities

• Assist Czech-speaking customers through phone, email, and chat, providing knowledgeable support and resolving inquiries.
• Handle various customer service requests, including product information, order management, and service issues.
• Document customer interactions accurately and follow up on outstanding issues to ensure prompt resolution.
• Collaborate with internal teams to escalate and resolve complex customer concerns efficiently.
• Stay informed about products, services, and industry trends to provide accurate assistance.
• Meet performance metrics related to customer satisfaction and response times.
• Participate in training sessions to enhance your skills and product expertise.

• Fluency in Czech and English, both written and spoken.
• Previous experience in customer service or related field preferred.
• Strong communication and interpersonal skills.
• Ability to problem-solve and manage customer complaints effectively.
• Proficient in using customer service software and CRM systems.
• Strong organizational skills and attention to detail.
• Self-motivated and able to work effectively in a remote environment.

• Private Health Insurance
• Training & Development
• Performance Bonus
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Good monthly Salary
• 2 Extra Salaries Per Year
• And More....