Remote Client Implementation Manager

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eight consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Responsible for onboarding and support related to the transfer of residential mortgage servicing right and sub-servicing responsibilities. The functions of this position include transactions related to due diligence and process management activities related to the transfer of servicing, collateral, compliance notifications, cashflow, document images and other applicable risk factors.

What You’ll Do

• Provides a wide range of support in the day-to-day workflow in conjunction with servicing transfers and MSR acquisitions.
• Participates in due diligence activities from Deal initiation through execution.
• Works with the Loan Boarding team to ensure access to the loan data required to convert mortgage loans to the servicing system.
• Gathers and creates auditable project documentation, including but not limited to due diligence activities, data mapping decisions and customer impact assessments.
• Maintains project schedules, task lists and reporting for loan acquisitions and servicing transfers.
• Ensures appropriate Agency forms, approvals and instructions are completed for new sub-servicing relationships.
• Maintains appropriate files by transfer or acquisition, which contain relevant information relating to the sale and transfer.
• Follows up with prior servicer for all needed loan information or documentation related to the servicing transfer.
• Works closely with internal servicing business units to ensure information needed from prior servicer is delivered timely and in a useful format and makes updates to the system of record as needed.
• Ensures complete deal onboarding by confirming receipt of electronic data, loan images and physical loan documents and other transaction settlement requirements.
• Reviews repurchase demands from the Agencies and works with counterparties to resolve repurchase demands.
• Manages outstanding claims due from counterparties.
• Manages onboarding and service release of repurchases and/or interim servicing.
• Follows functional area’s processes and procedures in daily activities, troubleshoots as needed and recommends suggestions for continuous improvements to overall operations.
• Actively contributes to the results of a team and works toward achieving goals and objectives.

What You’ll Bring

• Working knowledge of fundamental concepts, practices and procedures of department/field
• Self-motivated. Ability to accomplish goal/project-oriented work with minimal supervision
• Strong organizational skills and ability to meet demands and strict deadlines
• Must be able to accept ownership of related duties
• Strong time-management, organizational, and project planning skills
• Strong presentation skills
• Strong verbal and written communication skills
• Establishes effective working relationships at the work group level
• High School diploma or equivalent
• Bachelor's Degree in Business, Finance, or similar field of study preferred
• 1-3 years mortgage experience with understanding of the loan servicing life cycle
• 3+ years of experience within mortgage industry preferred
• Black Knight MSP experience required
• Experience with LoanSphere (LLB) required
• Residential mortgage management experience preferred

Salary Range: $66,980 - $130,020 (Annually)

This hiring range is a good faith and reasonable estimate of the salary range of possible compensation at the time of the posting and is subject to change. The actual compensation offered will be determined by various factors, which may include a candidate’s education, training, experience, and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.