Job details
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Exempt/Non Exempt:
Hourly
What you will do:
Remote - Insurance Customer Sales and Service Rep
It’s a great time to join AAA The Auto Club Group!
JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD
Job Type:
Full timeExempt/Non Exempt:
Hourly
Job Description:
What you will do:
The Auto Club Group is seeking prospective Insurance Customer Sales and Service Rep who can provide service to internal and external customers.
In this position, you will have the opportunity to:
- Respond to customer and agent inquiries which may include questions regarding policies, endorsement requests, coverage counseling, and identifying coverage gaps
- Provide advice, process add-ons (e.g., add drivers, etc.), and/or make coverage changes to existing policies only
- Individuals in this role do not write, sell or bind new policies
- Deliver customer-centric service in a high volume, fast-paced call center environment, using PC, Internet, and ACD phone technology
- Interact with customers, agents, internal business areas, and third-party callers in accordance with company, state, and federal regulatory policies and procedures
- May assist other Customer Interaction Centers (e.g., Claims, Membership, etc.) in servicing members and/or customers when necessary to ensure quality service goals are met
- Provide one-call resolutions to customer situations in the attempt to prevent callbacks
- Review and investigate complex issues such as requests for coverage reinstatements and policy exceptions
- Utilize judgment and available resources to offer reasonable solutions and alternatives that stay within company guidelines and manage risk exposure
- Make outbound customer and agent contacts in response to follow-up items, questions, or complaints in order to improve customer experience, prevent delays and positively impact customer satisfaction results
- Contact the Department of Financial Services regarding escalated customer issues when necessary
- Identify and communicate potential underwriting and product concerns.
- Make recommendations for product and process improvements to further develop department, company performance, and reduce inefficiencies
- Refer rating errors
- Share best practices with management team/co-workers
- Understand and maintain authorization levels, in accordance with outlined state licensing requirements
- Complete and maintain licensing and continuing education requirements, in accordance with the guidelines set forth by the Department of Financial Services
Total Compensation Overview:
- Insurance Sales Agents will earn a competitive annual salary of $21.75 hourly plus bonuses and sales incentives
- Excellent and comprehensive benefits packages are just another reason to work for the Auto Club Group. Benefits include:
- 401k Match
- Medical
- Dental
- Vision
- PTO
- Paid Holidays
- Tuition Reimbursement
$1000 Sign-On Bonus for Licensed Property and Casualty Agents
**To qualify for the Sign-On Bonus, applicants must be new to ACG. Additional details can be provided by our Recruiting Team at the time of application**
We’re looking for candidates who:
Education:
- High School diploma or equivalent
- Must currently hold an active Property and Casualty license
Experience in /with:
- Providing a high level of customer-focused service
- Competently entering information on various screens using a PC keyboard
- Navigating through a PC Windows environment, including accessing information from multiple applications
- Managing and navigating multiple sources of information and applying them as needed
- Working in a customer service call center environment
- Working with home and/or auto insurance products
- Operating Windows and non-windows-based systems
- Preparing rate quotations
- Investigating and resolving sales-related problems
- Navigating and entering information between multiple different programs & screens
Knowledge and Skills:
Ability to:
- Complete appropriate training relative to all company products and services
- Demonstrate advanced insurance and product knowledge with a high level of technical skills
- Demonstrate excellent customer service skills in a fast-paced, customer-focused call center environment
- Work within a team environment with minimal supervision
- Present complex information in a clear, concise manner
- Maintain accurate records
- Read, comprehend, and communicate clearly and concisely in the work environment and with the public (e.g., explain instructions, rules, and procedures)
- Demonstrate effective use of time management
- Demonstrate strong skills in use of PC applications such as Microsoft Office
- Attain and maintain the appropriate licensing as required for any ACICF and ACSIC products
- Achieve service goals and other performance expectations, as defined by management
- Apply critical thinking and research skills to solve complex issues and billing and rating equations
- Company insurance products, features, and services
- Company membership services and products
- Company subsidiary products
- Equity and group billing
- Auto and homeowner’s insurance terminology and explanation of coverages
Successful agents will possess effective communication skills, strong phone sales, prospecting skills, ambition, motivation, and drive!
What it’s like to work for us:
We serve our members by making their satisfaction our highest priority. We do what’s right by sustaining an open, honest, and ethical work environment. We lead in everything we do by offering best-in-class products, benefits, and services. And we value our employees by seeking the best talent, rewarding high performance, and holding ourselves accountable.
All in all, we create an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, and realizing our differences makes us stronger.
Work Environment
This is a remote call center position. Call Center employees work remotely full-time. An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located <50 miles from an office) until connectivity or service levels are restored.
#LI-Remote
Who We Are
Become a part of something bigger.
The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.
By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.
And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.
We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.
To learn more about AAA The Auto Club Group visit
www.aaa.com
Important Note:
ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.
The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.
The Auto Club Group, and all its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.
Regular and reliable attendance is essential for the function of this job.
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Our Vision:We help AAA members enjoy life's journey with peace of mind by providing innovative solutions, advocacy, and membership benefits wherever and whenever they need them.
18 jobsFUNDING
INDUSTRY
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DATE POSTED
July 21, 2023
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